# Jira Service Management alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 489 of the 756 answers in the 3 categories where Jira Service Management holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/it/vendors/jira-service-management/alternatives

## Named instead, most often (every category and segment added)

- incident.io: 58
- PagerDuty: 43
- ServiceNow Now Assist: 28
- Freshdesk: 20
- Freshservice: 19
- Moveworks: 12

## IT service management

**Small business**: 22 of 84 answers did not name Jira Service Management (Jira Service Management is #2 of 17 at 16%).

- Freshservice: first choice in 4 of those 22
- Freshdesk: first choice in 2 of those 22
- Freshservice - Freshworks: first choice in 1 of those 22
- HaloITSM: first choice in 1 of those 22
- Jira Service Management, Atlassian: first choice in 1 of those 22
- ManageEngine ServiceDesk Plus: first choice in 1 of those 22
- NinjaOne: first choice in 1 of those 22
- Spiceworks Cloud Help Desk: first choice in 1 of those 22

**Mid-market**: 26 of 84 answers did not name Jira Service Management (Jira Service Management is #2 of 12 at 23%).

- Freshservice: first choice in 3 of those 26
- BMC Helix ITSM: first choice in 1 of those 26
- InvGate Service Management: first choice in 1 of those 26
- ManageEngine ServiceDesk Plus: first choice in 1 of those 26
- ServiceNow ITSM: first choice in 1 of those 26

**Enterprise**: 35 of 84 answers did not name Jira Service Management (Jira Service Management is #2 of 8 at 9%).

- ServiceNow ITSM: first choice in 9 of those 35
- HaloITSM: first choice in 2 of those 35
- BMC Helix ITSM: first choice in 1 of those 35
- InvGate Service Management: first choice in 1 of those 35
- Jira Service Management Cloud Enterprise: first choice in 1 of those 35

## AI IT support agents

**Small business**: 74 of 84 answers did not name Jira Service Management (Jira Service Management is #5 of 14 at 4%).

- Freshdesk: first choice in 11 of those 74
- Intercom Fin: first choice in 11 of those 74
- Freshservice with Freddy AI: first choice in 4 of those 74
- Siit: first choice in 3 of those 74
- Workativ: first choice in 3 of those 74
- Freshdesk with Freddy AI Agent: first choice in 2 of those 74
- Intercom Fin AI Agent: first choice in 2 of those 74
- Microsoft Copilot Studio: first choice in 2 of those 74

**Mid-market**: 66 of 84 answers did not name Jira Service Management (Jira Service Management is #5 of 10 at 4%).

- Freshservice: first choice in 10 of those 66
- Freshdesk: first choice in 7 of those 66
- Freshservice with Freddy AI: first choice in 6 of those 66
- Zendesk AI Agents: first choice in 3 of those 66
- Freddy AI: first choice in 2 of those 66
- Moveworks: first choice in 2 of those 66
- ServiceNow Now Assist: first choice in 2 of those 66
- Ada: first choice in 1 of those 66

**Enterprise**: 77 of 84 answers did not name Jira Service Management.

- ServiceNow Now Assist: first choice in 26 of those 77
- Moveworks: first choice in 10 of those 77
- Fini: first choice in 3 of those 77
- Sim: first choice in 3 of those 77
- Freshservice: first choice in 2 of those 77
- ServiceNow AI Agents with Now Assist: first choice in 2 of those 77
- Atomicwork: first choice in 1 of those 77
- Microsoft Copilot Studio: first choice in 1 of those 77

## Incident management and on-call

**Small business**: 68 of 84 answers did not name Jira Service Management (Jira Service Management is #6 of 14 at 2%).

- incident.io: first choice in 24 of those 68
- PagerDuty: first choice in 10 of those 68
- All Quiet: first choice in 7 of those 68
- Better Stack: first choice in 6 of those 68
- Spike.sh: first choice in 4 of those 68
- TaskCall: first choice in 3 of those 68
- FireHydrant: first choice in 1 of those 68
- Opsgenie: first choice in 1 of those 68

**Mid-market**: 63 of 84 answers did not name Jira Service Management (Jira Service Management is #7 of 13 at 0%).

- incident.io: first choice in 24 of those 63
- PagerDuty: first choice in 14 of those 63
- Rootly: first choice in 5 of those 63
- Better Stack: first choice in 2 of those 63
- All Quiet: first choice in 1 of those 63
- ITOC360: first choice in 1 of those 63
- ONES.com: first choice in 1 of those 63
- Runframe: first choice in 1 of those 63

**Enterprise**: 58 of 84 answers did not name Jira Service Management (Jira Service Management is #6 of 12 at 2%).

- PagerDuty: first choice in 19 of those 58
- incident.io: first choice in 10 of those 58
- AlertOps: first choice in 4 of those 58
- Incident Tracker: first choice in 2 of those 58
- Rootly: first choice in 2 of those 58
- FireHydrant: first choice in 1 of those 58
- Hyperping: first choice in 1 of those 58
- Instatus: first choice in 1 of those 58

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.