# Ivanti Neurons for ITSM: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 20 judge labels across 2 categories by 12 of 14 models. Page: https://www.gane.ai/index/it/vendors/ivanti-neurons-for-itsm

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 10 | 26% | 19 |
| [IT asset management](https://www.gane.ai/index/it/operations/it-asset-management/index.md) | 0% | 100 | 100% | 1 |

## What the models said for it

- "Select Ivanti if keeping your devices patched and secure is tied directly to how you handle support tickets." (Qwen 3.7 Flash, ITSM)
- "Best for: organizations wanting ITSM tied closely to endpoint, asset, and security operations." (GPT-5.4 mini, ITSM)
- "Choose Ivanti or ManageEngine if: Your focus is heavily tied to infrastructure control" (Gemini 3.5 Flash, ITSM)
- "Strengths: Combines ITSM + endpoint management + security, AI-powered automation" (MiniMax M2.5, ITSM)

## And against it

- "The platform has a steep learning curve and requires experienced administrators or significant training investment, with the interface flagged as dated" (Claude Haiku 4.5, ITSM)
- "can be difficult to implement and maintain, especially for smaller teams" (Mistral Small, ITSM)
- "Treat it as a security-diligence item, not an automatic no." (GPT-6 Luna, ITSM)
- "security scrutiny if you plan to use its ITAM capabilities" (GPT-6 Luna, ITAM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 1 | 2 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 2 | 1 | 3 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 2 | 0 | 1 | 3 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 1 | 2 | 3 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Ivanti Neurons for ITSM, from 53 of the 63 answers that named it (only the models that return a source list).

### Domains cited

- ivanti.com: 22 (its own site)
- servicenow.com: 18
- blog.invgate.com: 15
- verifiedmarketresearch.com: 13
- g2.com: 12
- teamdynamix.com: 12
- virima.com: 12
- servicedeskinstitute.com: 11
- capterra.com: 10
- atlassian.com: 9

### Pages cited

- https://verifiedmarketresearch.com/blog/top-cloud-itsm-companies-empowering-smarter-it-support-and-automation: 13
- https://ivanti.com/alternatives/best-itsm-software-vendors: 11
- https://teamdynamix.com/blog/best-itsm-tools: 11
- https://blog.invgate.com/best-itsm-tools: 10
- https://hcl-software.com/bigfix/itsm/alternative/best-itsm-software: 9
- https://ivanti.com/resources/whitepapers/ai-driven-itsm-vendor-comparison: 9
- https://automationanywhere.com/company/blog/best-itsm-tools-software-comparison: 8
- https://console.com/blog/best-itsm-tools: 8

## In its own words

What Ivanti Neurons for ITSM's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.


## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.