# Ivanti ITSM Self-Service AI Agent: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/it/vendors/ivanti-itsm-self-service-ai-agent

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 66 | 0% | 1 |

## What the models said for it

- "Best for: organizations focused on trusted service data and broader enterprise service management." (GPT-5.4 mini, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Ivanti ITSM Self-Service AI Agent, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- freshworks.com: 1
- ivanti.com: 1
- newsroom.servicenow.com: 1
- servicenow.com: 1
- zendesk.com: 1

### Pages cited

- https://freshworks.com/assets/resources/AI-ITSM-Guide.pdf: 1
- https://freshworks.com/assets/resources/AI-in-IT-Guide.pdf: 1
- https://ivanti.com/resources/datasheets/ivanti-itsm: 1
- https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-launches-Autonomous-Workforce-that-thinks-and-acts-adds-Moveworks-to-the-ServiceNow-AI-Platform: 1
- https://servicenow.com/community/itsm-articles/l1-it-service-desk-ai-specialist-faq/ta-p/3612816: 1
- https://servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/creator-now-assist-forum/1332/1/AI%20ITSM%20-%20DTCP%20Research%202026.pdf: 1
- https://servicenow.com/products/itsm.html: 1
- https://zendesk.com/service/ai/best-employee-service-ai-agent: 1

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.