# IT Portal: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/it-portal

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT documentation](https://www.gane.ai/index/it/operations/it-documentation/index.md) | 2% | 10 | 0% | 2 |

## What the models said for it

- "I recommend using IT Glue, Freshservice, or IT Portal" (Llama 4 Maverick, IT documentation)
- "Larger or security-conscious IT teams and MSPs" (GPT-6 Luna, IT documentation)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 1 | 0 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named IT Portal, from 7 of the 7 answers that named it (only the models that return a source list).

### Domains cited

- itportal.com: 4 (its own site)
- ones.com: 4
- atlassian.com: 3
- kaseya.com: 3
- techradar.com: 3
- clonepartner.com: 2
- ferndesk.com: 2
- itglue.com: 2
- sweetprocess.com: 2
- aha.io: 1

### Pages cited

- https://kaseya.com/blog/best-it-documentation-software: 3
- https://techradar.com/pro/best-it-documentation-tool: 3
- https://clonepartner.com/blog/confluence-alternatives-2026-platforms-limits-migration: 2
- https://ferndesk.com/blog/best-it-documentation-software: 2
- https://itportal.com/: 2
- https://itportal.com/solutions/it: 2
- https://ones.com/blog/documentation-management-software-9-picks-for-growing-teams: 2
- https://sweetprocess.com/it-documentation-software: 2

## In its own words

What IT Portal's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: cloud & on-premise IT documentation platform for teams of 20+ users (https://itportal.com/)
- For: MSPs and IT departments with teams of 20 or more (https://itportal.com/)
- Price stated: Choose Invoice/Trial on a yearly or 3-year plan and you won't be billed until day 90; monthly plans pay by card. Every plan has our 90-day money-back guarantee. (https://itportal.com/)
- Starting price: 20 (https://www.itportal.com/pricing)
- Free plan or trial: Invoice/Trial on a yearly or 3-year plan and you won't be billed until day 90 (https://itportal.com/)
- Integrations claimed: 40 (https://www.itportal.com/integrations)
- Certifications: SOC 2, GDPR, HIPAA, ISO 27001
- Hosting: EU
- Customers named: Checkers/Rally's Restaurants, EDV-Beratung, Dorks Delivered, State Attorney's Office, 13th Judicial Circuit, DSM Data Center Network, Conquest Wildman, HelpOX, Impact IT

## What it publishes

Every page itportal.com exposes, read 2026-10-05: 232 addresses. By kind, pages and the last 90 days:

- blog: 142 pages, 0 in the last 90 days, latest 2025-08-05
- comparison: 2 pages, 0 in the last 90 days, latest 2025-08-05
- template or tool: 4 pages, 0 in the last 90 days, latest 2025-08-05
- news or press: 1 pages, 0 in the last 90 days, latest 2025-08-05
- Recent: 2025-08-05 blog: Bulk tag import https://www.itportal.com/blogs/bulk-tag-import
- Recent: 2025-08-05 blog: Company column in access logs https://www.itportal.com/blogs/company-column-in-access-logs
- Recent: 2025-08-05 blog: Company notes remote access cards https://www.itportal.com/blogs/company-notes-remote-access-cards
- Recent: 2025-08-05 blog: Credentials import overwrite https://www.itportal.com/blogs/credentials-import-overwrite
- Recent: 2025-08-05 blog: Custom template fields in grids https://www.itportal.com/blogs/custom-template-fields-in-grids
- Recent: 2025-08-05 blog: Dashboard user activity drill down https://www.itportal.com/blogs/dashboard-user-activity-drill-down

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.