# IT Glue: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 58 judge labels across 2 categories by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/it-glue

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT documentation](https://www.gane.ai/index/it/operations/it-documentation/index.md) | 9% | 5 | 34% | 56 |
| [IT asset management](https://www.gane.ai/index/it/operations/it-asset-management/index.md) | 0% | 111 | 100% | 2 |

## What the models said for it

- "Choose IT Glue for a mature MSP or internal IT team needing highly structured infrastructure documentation." (Perplexity Sonar, IT documentation)
- "The most mature and widely adopted MSP documentation platform with the deepest PSA/RMM integration ecosystem." (DeepSeek V4 Flash, IT documentation)
- "General ranking lists also put IT Glue first for IT documentation, followed by Confluence and Freshservice." (Muse Glimmer 30B, IT documentation)
- "I recommend using IT Glue, Freshservice, or IT Portal for IT knowledge and asset documentation." (Llama 4 Maverick, IT documentation)

## And against it

- "Stagnant development and lack of meaningful updates in recent years; search functionality is often criticized as weak or unreliable; high pricing" (Grok 4.20, IT documentation)
- "What to Avoid ... Designed for MSPs ... overpriced and over-engineered for internal IT" (Kimi K2, IT documentation)
- "Avoid IT Glue or Hudu unless you are an MSP" (Perplexity Sonar, IT documentation)
- "It is cloud-based and therefore deserves especially careful review of its security reports, residency commitments, backup procedures, and export capabilities" (Perplexity Sonar, IT documentation)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 1 | 1 | 4 |
| GPT-5.4 mini | 0 | 2 | 1 | 1 | 4 |
| Gemini 3.5 Flash | 1 | 3 | 0 | 1 | 5 |
| Perplexity Sonar | 1 | 0 | 0 | 4 | 5 |
| Grok 4.20 | 1 | 3 | 1 | 1 | 6 |
| Mistral Small | 1 | 1 | 0 | 1 | 3 |
| DeepSeek V4 Flash | 1 | 1 | 1 | 2 | 5 |
| Llama 4 Maverick | 1 | 0 | 1 | 2 | 4 |
| Qwen 3.7 Flash | 0 | 2 | 0 | 2 | 4 |
| Kimi K2 | 1 | 2 | 1 | 2 | 6 |
| GLM 4.7 FlashX | 1 | 2 | 0 | 0 | 3 |
| MiniMax M2.5 | 0 | 1 | 0 | 2 | 3 |
| GPT-6 Luna | 0 | 2 | 0 | 1 | 3 |
| Muse Glimmer 30B | 1 | 1 | 0 | 1 | 3 |

## Sources returned with these answers

The sites and pages cited by the answers that named IT Glue, from 150 of the 159 answers that named it (only the models that return a source list).

### Domains cited

- ones.com: 78
- capterra.com: 75
- g2.com: 51
- softwareadvice.com: 50
- kaseya.com: 43
- ferndesk.com: 38
- getapp.com: 36
- gane.ai/index: 28
- reddit.com: 28
- costbench.com: 27

### Pages cited

- https://capterra.com/it-documentation-software: 69
- https://softwareadvice.com/it-documentation: 45
- https://kaseya.com/blog/best-it-documentation-software: 43
- https://ferndesk.com/blog/best-it-documentation-software: 36
- https://ones.com/blog/documentation-management-software-9-picks-for-growing-teams: 36
- https://ones.com/blog/best-documentation-software-for-tech-teams-9-platforms-compared: 33
- https://aimultiple.com/it-documentation-software: 23
- https://ninjaone.com/blog/best-it-documentation-software: 19

## In its own words

What IT Glue's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Truly Powerful IT Documentation Software (https://itglue.com/)
- For: MSPs and IT departments (https://itglue.com/)
- Price stated: Basic $29/user; SELECT $38/user; ENTERPRISE as low as $44/user (https://itglue.com/)
- Starting price: 29 (https://itglue.com/)
- Free plan or trial: TRY FOR FREE (https://www.itglue.com/features/)
- Integrations claimed: 16 (https://itglue.com/); 60 (https://www.itglue.com/features/) (pages disagree)
- Certifications: SOC 2
- Customers named: Educational Service Unit #7, Village of Streamwood, Pathline Labs, CFS Brands, Revo Health, Vantage Point Title, Inc., Creative Computer Solutions, Inc., Nexa1

## What it publishes

Every page itglue.com exposes, read 2026-09-29: 1751 addresses. By kind, pages and the last 90 days:

- blog: 887 pages, 1 in the last 90 days, latest 2026-09-03
- case study: 3 pages, 0 in the last 90 days, latest 2025-02-13
- webinar or virtual event: 223 pages, 0 in the last 90 days, latest 2026-05-05
- conference or event: 190 pages, 0 in the last 90 days, latest 2026-03-17
- report or ebook: 31 pages, 0 in the last 90 days, latest 2023-07-24
- comparison: 7 pages, 0 in the last 90 days, latest undated
- template or tool: 40 pages, 0 in the last 90 days, latest 2025-08-25
- glossary or explainer: 10 pages, 0 in the last 90 days, latest undated
- podcast or video: 1 pages, 0 in the last 90 days, latest undated
- news or press: 25 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-03 blog: Itglue and myglue browser extension updates https://www.itglue.com/blog/itglue-and-myglue-browser-extension-updates
- Recent: 2026-05-05 webinar or virtual event: It glue q226 product innovation webinar https://www.itglue.com/events/it-glue-q226-product-innovation-webinar
- Recent: 2026-04-27 blog: It glue ai product tour https://www.itglue.com/resources/it-glue-ai-product-tour
- Recent: 2026-03-31 blog: It glue ux updates https://www.itglue.com/blog/it-glue-ux-updates/
- Recent: 2026-03-26 blog: Qbr report templates https://www.itglue.com/blog/qbr-report-templates/
- Recent: 2026-03-17 conference or event: It glue tech jam https://www.itglue.com/events/it-glue-tech-jam

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.