# InvGate Service Management: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 18 judge labels across 2 categories by 9 of 14 models. Page: https://www.gane.ai/index/it/vendors/invgate-service-management

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 7% | 4 | 0% | 17 |
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 100 | 0% | 1 |

## What the models said for it

- "For most mid-market B2B companies, InvGate Service Management or Jira Service Management offer the best balance of capability, scalability, and total cost of ownership." (Kimi K2, ITSM)
- "Freshservice or InvGate typically offer the best balance of: Full ITSM capability" (Kimi K2, ITSM)
- "InvGate Service Management and Freshservice are the top starting points" (GLM 4.7 FlashX, ITSM)
- "1. InvGate Service Management (Best Overall)" (MiniMax M2.5, ITSM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 2 | 2 | 0 | 4 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 0 | 2 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 2 | 0 | 0 | 0 | 2 |
| GLM 4.7 FlashX | 1 | 1 | 1 | 0 | 3 |
| MiniMax M2.5 | 1 | 1 | 1 | 0 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named InvGate Service Management, from 48 of the 49 answers that named it (only the models that return a source list).

### Domains cited

- blog.invgate.com: 29 (its own site)
- capterra.com: 17
- desk365.io: 16
- servicedeskinstitute.com: 16
- softwareadvice.com: 15
- automationanywhere.com: 13
- g2.com: 13
- softwaretestinghelp.com: 9
- sparrowdesk.com: 9
- expertinsights.com: 8

### Pages cited

- https://blog.invgate.com/best-itsm-tools: 22
- https://desk365.io/blog/best-itsm-tools: 16
- https://automationanywhere.com/company/blog/best-itsm-tools-software-comparison: 13
- https://softwareadvice.com/itsm: 12
- https://capterra.com/itsm-software: 10
- https://softwaretestinghelp.com/itsm-tools: 9
- https://ninjaone.com/blog/best-itsm-tools: 8
- https://sparrowdesk.com/tools/itsm-software: 8

## In its own words

What InvGate Service Management's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The Service Management platform with built-in intelligence (https://invgate.com/service-management)
- For: IT operations (https://invgate.com/service-management)
- Price stated: Clear pricing (https://invgate.com/service-management)
- Free plan or trial: 30 days (https://invgate.com/service-management)
- Certifications: SOC 2 Type I, GDPR
- Customers named: Arcos Dorados, Mirgor, Harmony Public Schools, Peoples Bank, Farmacity, Smartmatic, Chesapeake Bay Academy

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.