# InvGate Service Management alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 223 of the 252 answers in the 1 category where InvGate Service Management holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/it/vendors/invgate-service-management/alternatives

## Named instead, most often (every category and segment added)

- Freshservice: 71
- ServiceNow ITSM: 51
- Jira Service Management: 31
- ManageEngine ServiceDesk Plus: 13
- Freshdesk: 7
- BMC Helix ITSM: 3

## IT service management

**Small business**: 77 of 84 answers did not name InvGate Service Management (InvGate Service Management is #10 of 17 at 0%).

- Freshservice: first choice in 41 of those 77
- Jira Service Management: first choice in 14 of those 77
- ManageEngine ServiceDesk Plus: first choice in 7 of those 77
- Freshdesk: first choice in 6 of those 77
- NinjaOne: first choice in 2 of those 77
- Spiceworks Cloud Help Desk: first choice in 2 of those 77
- Supportbench: first choice in 2 of those 77
- Desk365: first choice in 1 of those 77

**Mid-market**: 72 of 84 answers did not name InvGate Service Management (InvGate Service Management is #4 of 12 at 7%).

- Freshservice: first choice in 25 of those 72
- Jira Service Management: first choice in 12 of those 72
- ServiceNow ITSM: first choice in 10 of those 72
- ManageEngine ServiceDesk Plus: first choice in 5 of those 72
- TeamDynamix: first choice in 2 of those 72
- BMC Helix ITSM: first choice in 1 of those 72
- Freshdesk: first choice in 1 of those 72
- GLPI: first choice in 1 of those 72

**Enterprise**: 74 of 84 answers did not name InvGate Service Management (InvGate Service Management is #5 of 8 at 4%).

- ServiceNow ITSM: first choice in 41 of those 74
- Freshservice: first choice in 5 of those 74
- Jira Service Management: first choice in 5 of those 74
- BMC Helix ITSM: first choice in 2 of those 74
- HaloITSM: first choice in 2 of those 74
- Jira Service Management Cloud Enterprise: first choice in 1 of those 74
- ManageEngine ServiceDesk Plus: first choice in 1 of those 74

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.