# Intercom Fin: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 21 judge labels across 2 categories by 10 of 14 models. Page: https://www.gane.ai/index/it/vendors/intercom-fin

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 2% | 9 | 6% | 18 |
| [Enterprise AI assistants](https://www.gane.ai/index/it/it-data/enterprise-ai-assistants/index.md) | 0% | 24 | 0% | 3 |

## What the models said for it

- "Intercom Fin is the strongest pure resolver in a 2026 B2B-weighted scoring" (Muse Glimmer 30B, AI IT agents)
- "Intercom Fin—a strong resolver with broad channel coverage, but outcome-based pricing should be modeled carefully." (Perplexity Sonar, AI IT agents)
- "Best AI-First Resolution Rate ... Less suited for internal IT service management (ITSM) workflows." (DeepSeek V4 Flash, AI IT agents)
- "Intercom Fin's per-resolution model is unbeatable — you literally only pay for what works." (DeepSeek V4 Flash, AI IT agents)

## And against it

- "Avoid vendors charging per-resolution or per-ticket AI fees (e.g., Intercom Fin at ~$0.99 per resolution)" (Gemini 3.5 Flash, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 1 | 3 |
| Perplexity Sonar | 0 | 2 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 2 | 2 | 0 | 4 |
| Llama 4 Maverick | 0 | 1 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 3 | 0 | 0 | 3 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 1 | 0 | 1 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Intercom Fin, from 62 of the 66 answers that named it (only the models that return a source list).

### Domains cited

- gane.ai/index: 34
- eesel.ai: 23
- resources.rework.com: 23
- g2.com: 17
- helply.com: 17
- workativ.com: 16
- fin.ai: 13
- jitbit.com: 13
- helpdesk.com: 11
- sowork.com: 11

### Pages cited

- https://www.gane.ai/index/it/operations/ai-it-support-agents/smb: 19
- https://resources.rework.com/tools/ai-agents/best-ai-agents-for-it-support-2026: 19
- https://workativ.com/it/blog/12-best-it-helpdesk-ai-agents-in-2026-compared: 16
- https://jitbit.com/news/best-ai-helpdesk-solutions-2026: 13
- https://sowork.com/blog/best-ai-agents-for-small-business: 11
- https://clutch.co/resources/ai-customer-support-software: 10
- https://fin.ai/learn/best-helpdesk-small-business: 9
- https://helpdesk.com/blog/ai-support-agent: 9

## In its own words

What Intercom Fin's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: A world-class AI Agent that resolves even the most complex customer queries across all channels. (https://intercom.com/)
- For: game studios and gaming platforms (https://www.intercom.com/solutions/gaming)
- Price stated: $0.99 Per Outcome (https://intercom.com/)
- Starting price: 0.99 (https://intercom.com/)
- Free plan or trial: Start free trial (https://intercom.com/)
- Certifications: ISO 42001, SOC 2, HIPAA, ISO 27701, AIUC-1
- Hosting: US, EU, Australia
- Customers named: Anthropic, Clay, Lightspeed, Rocket Money, Gamma, Glean, Neo Financial, Underdog

## What it publishes

Every page intercom.com exposes, read 2026-09-29: 13706 addresses. By kind, pages and the last 90 days:

- blog: 1160 pages, 5 in the last 90 days, latest 2026-09-09
- case study: 47 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 2 pages, 0 in the last 90 days, latest undated
- conference or event: 16 pages, 6 in the last 90 days, latest 2026-09-11
- report or ebook: 93 pages, 0 in the last 90 days, latest 2026-06-19
- comparison: 33 pages, 10 in the last 90 days, latest 2026-09-24
- template or tool: 29 pages, 8 in the last 90 days, latest 2026-09-22
- glossary or explainer: 80 pages, 14 in the last 90 days, latest 2026-09-26
- podcast or video: 515 pages, 0 in the last 90 days, latest 2023-06-29
- news or press: 132 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-26 glossary or explainer: 10131606 legacy berichte erklart https://www.intercom.com/help/de/articles/10131606-legacy-berichte-erklart
- Recent: 2026-09-26 glossary or explainer: 10131606 informes heredados explicados https://www.intercom.com/help/es/articles/10131606-informes-heredados-explicados
- Recent: 2026-09-26 glossary or explainer: 10131606 rapports herites expliques https://www.intercom.com/help/fr/articles/10131606-rapports-herites-expliques
- Recent: 2026-09-26 glossary or explainer: 10131606 relatorios legados explicados https://www.intercom.com/help/pt-BR/articles/10131606-relatorios-legados-explicados
- Recent: 2026-09-24 comparison: Zoho desk alternatives https://www.intercom.com/learning-center/zoho-desk-alternatives
- Recent: 2026-09-23 comparison: Intercom alternatives https://www.intercom.com/learning-center/intercom-alternatives

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.