# incident.io: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 66 judge labels across 1 category by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/incident-io

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Incident management and on-call](https://www.gane.ai/index/it/operations/incident-management-and-on-call/index.md) | 47% | 1 | 3% | 66 |

## What the models said for it

- "incident.io: A Slack-native platform that eliminates the "coordination tax" through automated channel creation, timeline capture, and AI-powered post-mortems." (Llama 4 Maverick, Incidents)
- "For a small team with limited budget and Slack as a core communication tool: Incident.io (free tier) or Rootly (free tier)." (GLM 4.7 FlashX, Incidents)
- "For SRE & Slack-Native Engineering Teams: Look at modern workflow platforms like incident.io, Rootly, or All Quiet." (Gemini 3.5 Flash, Incidents)
- "Modern / ChatOps-First | Incident.io, Rootly, FireHydrant | Best developer experience. Built natively around Slack/Teams." (Gemini 3.5 Flash, Incidents)

## And against it

- "G2 reviews for incident.io mention setup complexity and limited status-page flexibility in some cases." (GPT-5.4 mini, Incidents)
- "Slack-centered coordination can be insufficient when Slack or identity systems are unavailable." (Perplexity Sonar, Incidents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 2 | 0 | 0 | 3 |
| GPT-5.4 mini | 1 | 1 | 0 | 1 | 3 |
| Gemini 3.5 Flash | 3 | 2 | 0 | 0 | 5 |
| Perplexity Sonar | 2 | 2 | 0 | 1 | 5 |
| Grok 4.20 | 3 | 1 | 2 | 0 | 6 |
| Mistral Small | 3 | 0 | 2 | 0 | 5 |
| DeepSeek V4 Flash | 2 | 4 | 0 | 0 | 6 |
| Llama 4 Maverick | 2 | 1 | 2 | 0 | 5 |
| Qwen 3.7 Flash | 4 | 2 | 0 | 0 | 6 |
| Kimi K2 | 3 | 2 | 1 | 0 | 6 |
| GLM 4.7 FlashX | 3 | 1 | 0 | 0 | 4 |
| MiniMax M2.5 | 2 | 2 | 0 | 0 | 4 |
| GPT-6 Luna | 2 | 2 | 0 | 0 | 4 |
| Muse Glimmer 30B | 4 | 0 | 0 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named incident.io, from 170 of the 180 answers that named it (only the models that return a source list).

### Domains cited

- incident.io: 129 (its own site)
- rootly.com: 73
- g2.com: 49
- pagerduty.com: 48
- allquiet.app: 45
- alertops.com: 44
- motadata.com: 40
- capterra.com: 34
- ones.com: 29
- guideflow.com: 28

### Pages cited

- https://motadata.com/blog/incident-management-tools: 38
- https://alertops.com/blogs/enterprise-incident-management-software: 36
- https://allquiet.app/blog/top-incident-management-solutions: 36
- https://incident.io/pricing: 33
- https://rootly.com/sre/choose-the-right-incident-platform-12-solutions-compared: 23
- https://g2.com/categories/incident-management: 22
- https://incident.io/blog/best-ai-incident-detection-tools-for-startups: 21
- https://incident.io/blog/incident-management-pricing-comparison-2026.md: 21

## In its own words

What incident.io's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI software reliability platform (https://incident.io/)
- For: teams where downtime isn't an option (https://incident.io/)
- Price stated: Free; $19 per user / month; $25 per user / month; Let's talk (https://incident.io/pricing)
- Starting price: Free (https://incident.io/pricing)
- Free plan or trial: Get started for free (https://incident.io/)
- Integrations claimed: 2 (https://incident.io/pricing); 4 (https://incident.io/solution/ai-sre) (pages disagree)
- Certifications: HIPAA, SOC 2 Type II
- Customers named: Zendesk, Fin, Linear, Airbnb, Square, Netflix, Etsy, Skyscanner

## What it publishes

Every page incident.io exposes, read 2026-09-29: 1327 addresses. By kind, pages and the last 90 days:

- blog: 540 pages, 33 in the last 90 days, latest 2026-09-22
- case study: 33 pages, 1 in the last 90 days, latest 2026-08-03
- report or ebook: 26 pages, 1 in the last 90 days, latest 2026-07-09
- comparison: 69 pages, 5 in the last 90 days, latest 2026-09-01
- template or tool: 7 pages, 1 in the last 90 days, latest 2026-07-09
- glossary or explainer: 14 pages, 3 in the last 90 days, latest 2026-09-21
- podcast or video: 6 pages, 0 in the last 90 days, latest 2023-01-12
- news or press: 11 pages, 0 in the last 90 days, latest 2023-06-07
- Recent: 2026-09-22 blog: Almost excited to get paged https://incident.io/blog/almost-excited-to-get-paged
- Recent: 2026-09-21 blog: Ai incident triage https://incident.io/blog/ai-incident-triage
- Recent: 2026-09-21 glossary or explainer: What is ai incident triage https://incident.io/blog/what-is-ai-incident-triage
- Recent: 2026-09-15 blog: Ai powered incident detection guide https://incident.io/blog/ai-powered-incident-detection-guide
- Recent: 2026-09-15 blog: Best ai incident detection tools for startups https://incident.io/blog/best-ai-incident-detection-tools-for-startups
- Recent: 2026-09-15 blog: How to evaluate ai incident detection vendors https://incident.io/blog/how-to-evaluate-ai-incident-detection-vendors

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.