# HubSpot Service Hub: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 2 categories by 3 of 14 models. Page: https://www.gane.ai/index/it/vendors/hubspot-service-hub

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 37 | 0% | 2 |
| [Remote support and remote access](https://www.gane.ai/index/it/operations/remote-support-and-remote-access/index.md) | 0% | 34 | 0% | 1 |

## What the models said for it

- "HubSpot Service Hub (If you're already using HubSpot)" (Grok 4.20, AI IT agents)
- "HubSpot Service Hub Free or Tidio Free" (Kimi K2, AI IT agents)
- "Best if you use HubSpot CRM" (Qwen 3.7 Flash, Remote support)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named HubSpot Service Hub, from 9 of the 13 answers that named it (only the models that return a source list).

### Domains cited

- eesel.ai: 4
- helpdesk.com: 3
- salesforce.com: 3
- teamdynamix.com: 3
- apps365.com: 2
- capterra.com: 2
- console.com: 2
- deskday.com: 2
- expertinsights.com: 2
- fin.ai: 2

### Pages cited

- https://teamdynamix.com/blog/best-itsm-tools: 3
- https://apps365.com/blog/best-itsm-software: 2
- https://console.com/blog/best-itsm-tools: 2
- https://eesel.ai/blog/best-ai-for-it-helpdesk: 2
- https://expertinsights.com/it-management/the-top-it-service-management-itsm-solutions: 2
- https://fin.ai/learn/best-helpdesk-small-business: 2
- https://freshworks.com/freshdesk/pricing: 2
- https://royalcyber.com/blogs/best-itsm-platforms-for-small-business: 2

## In its own words

What HubSpot Service Hub's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Customer service software (https://academy.hubspot.com/service-hub-admin)
- Price stated: Free and premium plans (https://academy.hubspot.com/service-hub-admin)
- Free plan or trial: Free and premium plans (https://academy.hubspot.com/service-hub-integrations)

## What it publishes

Every page hubspot.com exposes, read 2026-09-29: 13274 addresses. By kind, pages and the last 90 days:

- blog: 9061 pages, 34 in the last 90 days, latest 2026-09-23
- case study: 771 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 51 pages, 2 in the last 90 days, latest 2026-08-07
- conference or event: 89 pages, 0 in the last 90 days, latest 2026-06-05
- report or ebook: 167 pages, 3 in the last 90 days, latest 2026-09-28
- comparison: 287 pages, 38 in the last 90 days, latest 2026-09-28
- template or tool: 52 pages, 3 in the last 90 days, latest 2026-09-08
- glossary or explainer: 345 pages, 4 in the last 90 days, latest 2026-09-28
- podcast or video: 42 pages, 1 in the last 90 days, latest 2026-09-14
- news or press: 29 pages, 1 in the last 90 days, latest 2026-07-14
- Recent: 2026-09-28 glossary or explainer: What is digital transformation https://blog.hubspot.com/marketing/what-is-digital-transformation
- Recent: 2026-09-28 report or ebook: Facebook ad strategy https://blog.hubspot.com/marketing/facebook-ad-strategy
- Recent: 2026-09-28 comparison: Lead generation alternatives to cold calling https://blog.hubspot.com/sales/lead-generation-alternatives-to-cold-calling
- Recent: 2026-09-28 comparison: Salesforce alternatives https://blog.hubspot.com/sales/salesforce-alternatives
- Recent: 2026-09-23 blog: Best aeo checkers https://blog.hubspot.com/marketing/best-aeo-checkers
- Recent: 2026-09-22 comparison: Scrunch vs peec ai https://blog.hubspot.com/marketing/scrunch-vs-peec-ai

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.