# HP/Micro Focus/OpenText Service Manager: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/it/vendors/hp-micro-focus-opentext-service-manager

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 59 | 100% | 1 |

## And against it

- "older iterations of Micro Focus (now OpenText) Service Manager are heavy, expensive to maintain, and lag behind modern SaaS alternatives" (Gemini 3.5 Flash, ITSM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named HP/Micro Focus/OpenText Service Manager, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- hub.ivanti.com: 1
- mobilefirsthq.com: 1
- pinkelephant.co.uk: 1
- technologymatch.com: 1

### Pages cited

- https://hub.ivanti.com/s/cherwell-service-manager: 1
- https://hub.ivanti.com/s/end-of-life: 1
- https://hub.ivanti.com/s/question/0D5Do00001CZ69FKAT/cherwell-service-management-end-of-life-announcement: 1
- https://mobilefirsthq.com/insights/cherwell-replacement-guide.html: 1
- https://pinkelephant.co.uk/cherwell-end-of-life-what-does-it-mean: 1
- https://technologymatch.com/blog/cherwell-end-of-life-migration-guide: 1

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.