# HelpWire: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/helpwire

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Remote support and remote access](https://www.gane.ai/index/it/operations/remote-support-and-remote-access/index.md) | 0% | 23 | 0% | 2 |

## What the models said for it

- "HelpWire *(Best Turnkey Free Tool for Business Support)*" (Gemini 3.5 Flash, Remote support)
- "Another highly rated option, especially for small businesses" (Mistral Small, Remote support)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named HelpWire, from 9 of the 10 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 8
- softwareadvice.com: 7
- getapp.com: 3
- learn.g2.com: 3
- spotsaas.com: 3
- teamviewer.com: 3
- zoho.com: 3
- reddit.com: 2
- rustdesk.com: 2
- screenmeet.com: 2

### Pages cited

- https://capterra.com/resources/best-remote-support-software-review-analysis: 7
- https://capterra.com/remote-support-software/s/small-businesses: 6
- https://softwareadvice.com/remote-support: 6
- https://capterra.com/remote-support-software: 3
- https://getapp.com/customer-service-support-software/remote-support/org/small-business: 3
- https://learn.g2.com/best-remote-support-software: 3
- https://anysecura.com/blogs/remote-management-tools.html: 1
- https://anyviewer.com/how-to/remote-tech-support-for-small-business-2578.html: 1

## In its own words

What HelpWire's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: Free And Simple Remote Support (https://helpwire.app/)
- For: businesses and home users (https://helpwire.app/)
- Price stated: Free (https://helpwire.app/)
- Starting price: 0 (https://helpwire.app/)
- Free plan or trial: Start for free (https://helpwire.app/)
- Customers named: NASA, Netflix, BMW, Microsoft, AWS, Siemens

## What it publishes

Every page helpwire.app exposes, read 2026-10-05: 1421 addresses. By kind, pages and the last 90 days:

- blog: 837 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- comparison: 123 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 5 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.