# Helply: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 4 judge labels across 1 category by 3 of 14 models. Page: https://www.gane.ai/index/it/vendors/helply

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 33 | 0% | 4 |

## What the models said for it

- "Tools like Pylon or Helply are tailored for technical B2B support." (Gemini 3.5 Flash, AI IT agents)
- "Tools like Helply are built specifically around B2B account context" (Gemini 3.5 Flash, AI IT agents)
- "Unlimited users, pay only for AI work performed" (GLM 4.7 FlashX, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Helply, from 8 of the 8 answers that named it (only the models that return a source list).

### Domains cited

- helply.com: 8 (its own site)
- jetadmin.io: 4
- g2.com: 3
- tryrisotto.com: 3
- clutch.co: 2
- eesel.ai: 2
- elementum.ai: 2
- gane.ai/index: 2
- proprofschat.com: 2
- reddit.com: 2

### Pages cited

- https://helply.com/blog/best-ai-agents-for-customer-service: 5
- https://helply.com/blog/best-ai-agent-for-customer-support: 3
- https://jetadmin.io/blog/best-ai-agents-for-business: 3
- https://clutch.co/resources/ai-customer-support-software: 2
- https://elementum.ai/blog/leading-ai-platforms-for-automating-help-desks: 2
- https://proprofschat.com/blog/ai-customer-support-agents: 2
- https://resources.rework.com/tools/ai-agents/best-ai-agents-for-it-support-2026: 2
- https://advatek.com/ai-it-support: 1

## In its own words

What Helply's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI-native customer support platform (https://helply.com/)
- For: customer support teams (https://helply.com/)
- Price stated: The only $0/seat AI-native helpdesk. Plans start at $49 a month. (https://helply.com/)
- Starting price: 49 (https://helply.com/)
- Free plan or trial: 14 days with 1,000 credits and no card (https://helply.com/)
- Certifications: HIPAA, SOC 2 Type II, GDPR
- Customers named: Sender.net, Covidence, Proposify, StaffTraveler, My Baggage, Pilotmoon, Global Coach Group, Flowatch

## What it publishes

Every page helply.com exposes, read 2026-09-29: 376 addresses. By kind, pages and the last 90 days:

- blog: 125 pages, 40 in the last 90 days, latest 2026-09-02
- case study: 10 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 2 pages, 0 in the last 90 days, latest undated
- report or ebook: 1 pages, 0 in the last 90 days, latest 2026-05-18
- comparison: 42 pages, 6 in the last 90 days, latest 2026-08-06
- template or tool: 1 pages, 1 in the last 90 days, latest 2026-07-20
- glossary or explainer: 5 pages, 0 in the last 90 days, latest 2026-06-03
- news or press: 2 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-02 blog: Agentic ai customer service https://helply.com/blog/agentic-ai-customer-service
- Recent: 2026-09-02 blog: Onboarding email sequence https://helply.com/blog/onboarding-email-sequence
- Recent: 2026-09-02 blog: Helpdesk ticketing systems small business https://helply.com/blog/helpdesk-ticketing-systems-small-business
- Recent: 2026-09-01 blog: Best ai agent for customer support https://helply.com/blog/best-ai-agent-for-customer-support
- Recent: 2026-08-17 blog: Best Knowledge Base Software for 2026: 10 Top Tools https://helply.com/blog/best-knowledge-base-software-platforms
- Recent: 2026-08-14 blog: B2b customer journey map https://helply.com/blog/b2b-customer-journey-map

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.