# HaloITSM: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 21 judge labels across 1 category by 10 of 14 models. Page: https://www.gane.ai/index/it/vendors/haloitsm

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 8 | 0% | 21 |

## What the models said for it

- "Best for: Teams wanting deep out-of-the-box ITSM functionality, high configuration flexibility, and transparent pricing" (Gemini 3.5 Flash, ITSM)
- "consider more user-friendly and cost-effective options like Freshservice, Jira Service Management, or Halo" (Mistral Small, ITSM)
- "Look instead at modern SaaS platforms like Freshservice, HaloITSM, or Jira Service Management." (Gemini 3.5 Flash, ITSM)
- "If you want maximum capability per dollar with no module upselling, HaloITSM is worth a look." (DeepSeek V4 Flash, ITSM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 4 | 0 | 0 | 4 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 2 | 1 | 0 | 3 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 4 | 0 | 0 | 4 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 2 | 1 | 0 | 3 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 0 | 2 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named HaloITSM, from 45 of the 52 answers that named it (only the models that return a source list).

### Domains cited

- desk365.io: 20
- capterra.com: 18
- blog.invgate.com: 17
- softwareadvice.com: 16
- servicedeskinstitute.com: 15
- zigiwave.com: 15
- automationanywhere.com: 14
- g2.com: 13
- gartner.com: 10
- alloysoftware.com: 9

### Pages cited

- https://desk365.io/blog/best-itsm-tools: 18
- https://zigiwave.com/resources/best-itsm-tools: 15
- https://automationanywhere.com/company/blog/best-itsm-tools-software-comparison: 14
- https://blog.invgate.com/best-itsm-tools: 12
- https://capterra.com/itsm-software: 9
- https://softwareadvice.com/itsm: 9
- https://teamdynamix.com/blog/best-itsm-tools: 7
- https://gartner.com/en/documents/8168829: 6

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.