# HaloITSM alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 214 of the 252 answers in the 1 category where HaloITSM holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/it/vendors/haloitsm/alternatives

## Named instead, most often (every category and segment added)

- Freshservice: 57
- ServiceNow ITSM: 57
- Jira Service Management: 26
- ManageEngine ServiceDesk Plus: 13
- Freshdesk: 7
- InvGate Service Management: 5

## IT service management

**Small business**: 67 of 84 answers did not name HaloITSM (HaloITSM is #8 of 17 at 0%).

- Freshservice: first choice in 32 of those 67
- Jira Service Management: first choice in 10 of those 67
- ManageEngine ServiceDesk Plus: first choice in 7 of those 67
- Freshdesk: first choice in 6 of those 67
- NinjaOne: first choice in 2 of those 67
- Spiceworks Cloud Help Desk: first choice in 2 of those 67
- Desk365: first choice in 1 of those 67
- Freshservice - Freshworks: first choice in 1 of those 67

**Mid-market**: 67 of 84 answers did not name HaloITSM (HaloITSM is #6 of 12 at 0%).

- Freshservice: first choice in 22 of those 67
- Jira Service Management: first choice in 12 of those 67
- ServiceNow ITSM: first choice in 9 of those 67
- ManageEngine ServiceDesk Plus: first choice in 5 of those 67
- InvGate Service Management: first choice in 3 of those 67
- TeamDynamix: first choice in 3 of those 67
- BMC Helix ITSM: first choice in 1 of those 67
- Freshdesk: first choice in 1 of those 67

**Enterprise**: 80 of 84 answers did not name HaloITSM (HaloITSM is #6 of 8 at 4%).

- ServiceNow ITSM: first choice in 48 of those 80
- Jira Service Management: first choice in 4 of those 80
- Freshservice: first choice in 3 of those 80
- BMC Helix ITSM: first choice in 2 of those 80
- InvGate Service Management: first choice in 2 of those 80
- Jira Service Management Cloud Enterprise: first choice in 1 of those 80
- ManageEngine ServiceDesk Plus: first choice in 1 of those 80

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.