# Gorgias: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/gorgias

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 98 | 0% | 1 |
| [SaaS management platforms](https://www.gane.ai/index/it/operations/saas-management-platforms/index.md) | 0% | 80 | 100% | 1 |

## And against it

- "show recent complaints about support, cancellation, or reliability concerns" (GPT-5.4 mini, SaaS management)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Gorgias, from 5 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- apps.shopify.com: 2
- g2.com: 2
- gane.ai/index: 2
- itsystemes.fr: 2
- jdsupra.com: 2
- trustpilot.com: 2
- abroadworks.com: 1
- adept-it.com.au: 1
- agentmodeai.com: 1
- aiagentsquare.com: 1

### Pages cited

- https://apps.shopify.com/helpdesk/reviews: 2
- https://itsystemes.fr/en/articles/ia-dans-la-gestion-des-tickets-support-it-guide-pme-2026: 2
- https://abroadworks.com/blog/ai-customer-service-trap: 1
- https://adept-it.com.au/2026/10/15/ai-tools-in-the-workplace-risks-australian-smbs: 1
- https://agentmodeai.com/operators/ai-vendor-redflags-smb: 1
- https://aiagentsquare.com/blog/best-ai-agents-by-company-size: 1
- https://akamai.com/resources/white-paper/best-ai-data-leakage-prevention-tools: 1
- https://apnews.com/article/ai-agents-claude-duet-dots-muse-instinct-e15c4c51eff9e66a51dfee29fda91577: 1

## In its own words

What Gorgias's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The Conversational AI platform for Ecommerce (https://gorgias.com/)
- For: Ecommerce brands (https://gorgias.com/)
- Price stated: 0 (https://gorgias.com/)
- Starting price: 10 (https://www.gorgias.com/pricing)
- Free plan or trial: Sign up free (https://gorgias.com/)
- Integrations claimed: 300 (https://gorgias.com/); 254 (https://www.gorgias.com/pricing); 100 (https://www.gorgias.com/product/sms) (pages disagree)
- Certifications: GDPR, CCPA
- Hosting: United States, European Union, Australia
- Customers named: Tommy John, Orthofeet, Suitshop, Osea Malibu, bareMinerals, Timbuk2, Psycho Bunny, Baby Gold

## What it publishes

Every page gorgias.com exposes, read 2026-09-29: 4040 addresses. By kind, pages and the last 90 days:

- blog: 430 pages, 4 in the last 90 days, latest 2026-09-15
- case study: 124 pages, 0 in the last 90 days, latest 2026-02-24
- webinar or virtual event: 16 pages, 0 in the last 90 days, latest undated
- conference or event: 151 pages, 0 in the last 90 days, latest undated
- report or ebook: 100 pages, 2 in the last 90 days, latest 2026-08-24
- comparison: 22 pages, 0 in the last 90 days, latest 2026-05-15
- template or tool: 10 pages, 0 in the last 90 days, latest 2026-05-11
- glossary or explainer: 6 pages, 0 in the last 90 days, latest 2026-05-08
- podcast or video: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-15 blog: Inside the ai agent benchmark https://www.gorgias.com/blog/inside-the-ai-agent-benchmark
- Recent: 2026-08-31 blog: Ai copilot customer service https://www.gorgias.com/blog/ai-copilot-customer-service
- Recent: 2026-08-24 report or ebook: BFCM's fastest-growing question is also its best-converting one. https://www.gorgias.com/research/bfcms-fastest-growing-question-is-also-its-best-converting-one
- Recent: 2026-08-21 blog: We rebuilt chat https://www.gorgias.com/blog/we-rebuilt-chat
- Recent: 2026-08-11 report or ebook: Your team is sleeping on 53% of shopper questions. https://www.gorgias.com/research/your-team-is-sleeping-on-53-of-shoppers
- Recent: 2026-07-06 blog: Best ecommerce helpdesk https://www.gorgias.com/blog/best-ecommerce-helpdesk

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.