# Glean IT Helpdesk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/it/vendors/glean-it-helpdesk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 61 | 0% | 1 |

## What the models said for it

- "Choose Glean when internal knowledge discovery is the primary problem." (Perplexity Sonar, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Glean IT Helpdesk, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- clearfeed.ai: 1
- jetadmin.io: 1
- jitbit.com: 1
- lister.ai: 1
- moveworks.com: 1
- tidio.com: 1
- usefini.com: 1
- workativ.com: 1
- zendesk.com: 1

### Pages cited

- https://clearfeed.ai/blogs/best-ai-agents-guide: 1
- https://jetadmin.io/blog/best-ai-agents-customer-support: 1
- https://jitbit.com/news/best-ai-helpdesk-solutions-2026: 1
- https://lister.ai/ai/automation/ai-it-help-desks/best-ai-it-help-desks: 1
- https://moveworks.com/us/en/resources/blog/agent-based-ai-for-enterprise-support-comparison: 1
- https://tidio.com/blog/ai-helpdesk: 1
- https://usefini.com/guides/ai-support-agents-support-teams: 1
- https://workativ.com/it/blog/12-best-it-helpdesk-ai-agents-in-2026-compared: 1

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.