# Freshworks: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 3 categories by 4 of 14 models. Page: https://www.gane.ai/index/it/vendors/freshworks

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT asset management](https://www.gane.ai/index/it/operations/it-asset-management/index.md) | 2% | 9 | 0% | 2 |
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 50 | 0% | 2 |
| [Patch management](https://www.gane.ai/index/it/operations/patch-management/index.md) | 0% | 89 | 100% | 1 |

## What the models said for it

- "Freshworks/Freshservice is the current AI-model first choice leader for mid-market prompts." (Muse Glimmer 30B, ITAM)
- "Best for: Mid-market to enterprise IT service desks seeking fast time-to-value without high setup overhead." (Gemini 3.5 Flash, AI IT agents)
- "Freshworks and Asset Panda are favored for SMB / mobile-first and non-IT asset needs" (Muse Glimmer 30B, ITAM)

## And against it

- "Avoid: WSUS (too legacy), Freshworks (due to data leak history)" (Qwen 3.7 Flash, Patching)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 1 | 1 | 0 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freshworks, from 12 of the 15 answers that named it (only the models that return a source list).

### Domains cited

- research.isg-one.com: 4
- softwareadvice.com: 4
- console.com: 3
- freshworks.com: 3 (its own site)
- aimultiple.com: 2
- appvizer.com: 2
- eesel.ai: 2
- elementum.ai: 2
- gane.ai/index: 2
- gartner.com: 2

### Pages cited

- https://research.isg-one.com/buyers-guide/information-technology/it-management-and-operations/it-asset-management-platforms/2026: 4
- https://console.com/blog/ten-best-ai-agents-for-it-in-2026: 3
- https://softwareadvice.com/help-desk/it-asset-management-comparison: 3
- https://aimultiple.com/itam-pricing: 2
- https://appvizer.com/magazine/it/itsm/it-asset-management-software: 2
- https://elementum.ai/blog/leading-ai-platforms-for-automating-help-desks: 2
- https://gartner.com/reviews/market/ai-applications-in-it-service-management: 2
- https://konverso.ai/en/blog/best-ai-tools-for-it-service-management-itsm: 2

## In its own words

What Freshworks's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: AI-powered ITSM and customer service software to deliver scalable employee and customer experiences designed to boost productivity, streamline operations, and drive growth. (https://freshworks.com/)
- For: agile enterprises (https://freshworks.com/)
- Free plan or trial: Start for free (https://freshworks.com/)
- Certifications: ISO 27001, ISO 27701, SOC 3, SOC 1 Type II, SOC 2 Type II
- Customers named: McLaren Racing, New Balance, Databricks, Seagate, Amerisure, iPostal1, Ryan Specialty, Hobbycraft

## What it publishes

Every page freshworks.com exposes, read 2026-09-29: 5924 addresses. By kind, pages and the last 90 days:

- blog: 63 pages, 5 in the last 90 days, latest 2026-09-24
- case study: 258 pages, 54 in the last 90 days, latest 2026-09-24
- webinar or virtual event: 64 pages, 1 in the last 90 days, latest 2026-07-30
- conference or event: 165 pages, 7 in the last 90 days, latest 2026-09-24
- report or ebook: 30 pages, 3 in the last 90 days, latest 2026-09-24
- comparison: 107 pages, 4 in the last 90 days, latest 2026-09-24
- template or tool: 18 pages, 0 in the last 90 days, latest 2026-01-07
- glossary or explainer: 23 pages, 2 in the last 90 days, latest 2026-09-24
- podcast or video: 3 pages, 1 in the last 90 days, latest 2026-09-24
- news or press: 162 pages, 18 in the last 90 days, latest 2026-09-24
- Recent: 2026-09-24 news or press: Freshworks launches new partner program with expanded reseller and services offerings https://www.freshworks.com/pressrelease/freshworks-launches-new-partner-program-with-expanded-reseller-and-services-offerings/
- Recent: 2026-09-24 news or press: Freshworks reports first quarter 2025 results https://www.freshworks.com/pressrelease/freshworks-reports-first-quarter-2025-results/
- Recent: 2026-09-24 news or press: Freshworks reports fourth quarter and full year 2024 results https://www.freshworks.com/pressrelease/freshworks-reports-fourth-quarter-and-full-year-2024-results/
- Recent: 2026-09-24 news or press: Freshworks and unisys join forces to transform it service management for mid market and enterprise companies https://www.freshworks.com/pressrelease/freshworks-and-unisys-join-forces-to-transform-it-service-management-for-mid-market-and-enterprise-companies/
- Recent: 2026-09-24 news or press: Freshworks reports third quarter 2024 results https://www.freshworks.com/press-releases/freshworks-reports-third-quarter-2024-results/
- Recent: 2026-09-24 news or press: Piracanjuba selects freshworks to transform service management across enterprise https://www.freshworks.com/press-releases/piracanjuba-selects-freshworks-to-transform-service-management-across-enterprise/

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.