# Freshservice alternatives: what AI models name instead, November 2026 Gane Index, November 2026 Edition. 932 of the 1,260 answers in the 5 categories where Freshservice holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/it/vendors/freshservice/alternatives ## Named instead, most often (every category and segment added) - incident.io: 73 - PagerDuty: 71 - Confluence: 40 - Hudu: 40 - ServiceNow Now Assist: 33 - ServiceNow IT Asset Management: 32 ## IT service management **Small business**: 17 of 84 answers did not name Freshservice (Freshservice is #1 of 17 at 51%). - Freshdesk: first choice in 3 of those 17 - Freshservice - Freshworks: first choice in 1 of those 17 - Jira Service Management: first choice in 1 of those 17 - Jira Service Management, Atlassian: first choice in 1 of those 17 - ManageEngine ServiceDesk Plus: first choice in 1 of those 17 - Supportbench: first choice in 1 of those 17 - Zendesk Support Suite: first choice in 1 of those 17 - Zoho Desk: first choice in 1 of those 17 **Mid-market**: 24 of 84 answers did not name Freshservice (Freshservice is #1 of 12 at 52%). - BMC Helix ITSM: first choice in 1 of those 24 - ManageEngine ServiceDesk Plus: first choice in 1 of those 24 - ServiceNow ITSM: first choice in 1 of those 24 - TeamDynamix: first choice in 1 of those 24 **Enterprise**: 45 of 84 answers did not name Freshservice (Freshservice is #3 of 8 at 9%). - ServiceNow ITSM: first choice in 17 of those 45 - Jira Service Management: first choice in 3 of those 45 - InvGate Service Management: first choice in 2 of those 45 - BMC Helix ITSM: first choice in 1 of those 45 - HaloITSM: first choice in 1 of those 45 - Jira Service Management Cloud Enterprise: first choice in 1 of those 45 ## AI IT support agents **Small business**: 75 of 84 answers did not name Freshservice (Freshservice is #10 of 14 at 2%). - Freshdesk: first choice in 11 of those 75 - Intercom Fin: first choice in 11 of those 75 - Freshservice with Freddy AI: first choice in 5 of those 75 - Siit: first choice in 3 of those 75 - eesel AI: first choice in 3 of those 75 - Freshdesk with Freddy AI Agent: first choice in 2 of those 75 - Helply: first choice in 2 of those 75 - Intercom Fin AI Agent: first choice in 2 of those 75 **Mid-market**: 63 of 84 answers did not name Freshservice (Freshservice is #1 of 10 at 24%). - Freshservice with Freddy AI: first choice in 8 of those 63 - Freshdesk: first choice in 4 of those 63 - Freshservice with Freddy AI Agent: first choice in 2 of those 63 - Jira Service Management: first choice in 2 of those 63 - Moveworks: first choice in 2 of those 63 - ServiceNow Now Assist: first choice in 2 of those 63 - Zendesk AI Agents: first choice in 2 of those 63 - Ada: first choice in 1 of those 63 **Enterprise**: 80 of 84 answers did not name Freshservice. - ServiceNow Now Assist: first choice in 31 of those 80 - Moveworks: first choice in 12 of those 80 - Fini: first choice in 3 of those 80 - Sim: first choice in 3 of those 80 - ServiceNow AI Agents with Now Assist: first choice in 2 of those 80 - Atomicwork: first choice in 1 of those 80 - Microsoft Copilot Studio: first choice in 1 of those 80 - Now Assist in ServiceNow: first choice in 1 of those 80 ## IT asset management **Small business**: 42 of 84 answers did not name Freshservice (Freshservice is #2 of 12 at 8%). - Snipe-IT: first choice in 16 of those 42 - Lansweeper: first choice in 4 of those 42 - Reftab: first choice in 4 of those 42 - ManageEngine AssetExplorer: first choice in 3 of those 42 - inFlow Inventory: first choice in 3 of those 42 - Asset Panda: first choice in 2 of those 42 - AssetTiger: first choice in 2 of those 42 - Spiceworks Inventory: first choice in 1 of those 42 **Mid-market**: 51 of 84 answers did not name Freshservice (Freshservice is #3 of 12 at 16%). - Snipe-IT: first choice in 12 of those 51 - Lansweeper: first choice in 5 of those 51 - InvGate Asset Management: first choice in 4 of those 51 - ManageEngine AssetExplorer: first choice in 3 of those 51 - Reftab: first choice in 2 of those 51 - Asset Panda: first choice in 1 of those 51 - GLPI: first choice in 1 of those 51 **Enterprise**: 69 of 84 answers did not name Freshservice (Freshservice is #6 of 12 at 2%). - ServiceNow IT Asset Management: first choice in 32 of those 69 - Flexera One IT Asset Management: first choice in 5 of those 69 - Setyl: first choice in 2 of those 69 - Dell PC as a Service: first choice in 1 of those 69 - Freshservice for Enterprise: first choice in 1 of those 69 - InvGate Asset Management: first choice in 1 of those 69 - Lansweeper: first choice in 1 of those 69 - ManageEngine AssetExplorer: first choice in 1 of those 69 ## IT documentation **Small business**: 82 of 84 answers did not name Freshservice. - Hudu: first choice in 23 of those 82 - Notion: first choice in 15 of those 82 - BookStack: first choice in 10 of those 82 - Confluence: first choice in 10 of those 82 - Document360: first choice in 5 of those 82 - IT Glue: first choice in 5 of those 82 - NinjaOne Documentation: first choice in 2 of those 82 - Nuclino: first choice in 2 of those 82 **Mid-market**: 68 of 84 answers did not name Freshservice (Freshservice is #4 of 15 at 9%). - Hudu: first choice in 15 of those 68 - BookStack: first choice in 10 of those 68 - Confluence: first choice in 10 of those 68 - IT Glue: first choice in 7 of those 68 - ONES Wiki: first choice in 3 of those 68 - Notion: first choice in 2 of those 68 - Document360: first choice in 1 of those 68 - Docusaurus: first choice in 1 of those 68 **Enterprise**: 77 of 84 answers did not name Freshservice (Freshservice is #12 of 15 at 0%). - Confluence: first choice in 20 of those 77 - ServiceNow Knowledge Management: first choice in 7 of those 77 - Document360: first choice in 6 of those 77 - IT Glue: first choice in 5 of those 77 - GitBook: first choice in 2 of those 77 - Hudu: first choice in 2 of those 77 - Microsoft SharePoint: first choice in 2 of those 77 - NinjaOne Documentation: first choice in 2 of those 77 ## Incident management and on-call **Small business**: 79 of 84 answers did not name Freshservice. - incident.io: first choice in 30 of those 79 - PagerDuty: first choice in 11 of those 79 - Better Stack: first choice in 9 of those 79 - All Quiet: first choice in 7 of those 79 - Spike.sh: first choice in 4 of those 79 - Rootly: first choice in 3 of those 79 - TaskCall: first choice in 3 of those 79 - FireHydrant: first choice in 1 of those 79 **Mid-market**: 76 of 84 answers did not name Freshservice (Freshservice is #9 of 13 at 0%). - incident.io: first choice in 32 of those 76 - PagerDuty: first choice in 21 of those 76 - Rootly: first choice in 9 of those 76 - Better Stack: first choice in 2 of those 76 - FireHydrant: first choice in 2 of those 76 - Squadcast: first choice in 2 of those 76 - All Quiet: first choice in 1 of those 76 - ITOC360: first choice in 1 of those 76 **Enterprise**: 84 of 84 answers did not name Freshservice. - PagerDuty: first choice in 39 of those 84 - incident.io: first choice in 11 of those 84 - AlertOps: first choice in 6 of those 84 - ServiceNow ITSM: first choice in 3 of those 84 - Incident Tracker: first choice in 2 of those 84 - Rootly: first choice in 2 of those 84 - FireHydrant: first choice in 1 of those 84 - Hyperping: first choice in 1 of those 84 Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.