# Freshservice with Freddy AI: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 10 judge labels across 1 category by 8 of 14 models. Page: https://www.gane.ai/index/it/vendors/freshservice-with-freddy-ai

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 13% | 3 | 0% | 10 |

## What the models said for it

- "Freshservice with Freddy AI is considered one of the top AI IT support agents, with a 9% share of first choices across various models." (Llama 4 Maverick, AI IT agents)
- "my default pick for a mid-market company starting fresh would be Freshservice with Freddy AI" (GPT-6 Luna, AI IT agents)
- "Freshservice with Freddy AI and Zendesk AI Agents are the top choices" (Mistral Small, AI IT agents)
- "Best overall for limited budget + AI: Freshservice / Freshdesk with Freddy AI" (GPT-5.4 mini, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 1 | 0 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 1 | 0 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 1 | 0 | 0 | 0 | 1 |
| Llama 4 Maverick | 1 | 0 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 1 | 0 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 1 | 0 | 0 | 0 | 1 |
| Muse Glimmer 30B | 1 | 1 | 0 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freshservice with Freddy AI, from 26 of the 26 answers that named it (only the models that return a source list).

### Domains cited

- gane.ai/index: 17
- resources.rework.com: 13
- eesel.ai: 9
- workativ.com: 9
- helply.com: 6
- superkind.ai: 6
- clearfeed.ai: 5
- freshworks.com: 5
- jitbit.com: 5
- pluno.ai: 5

### Pages cited

- https://resources.rework.com/tools/ai-agents/best-ai-agents-for-it-support-2026: 11
- https://workativ.com/it/blog/12-best-it-helpdesk-ai-agents-in-2026-compared: 8
- https://www.gane.ai/index/it/operations/ai-it-support-agents: 7
- https://www.gane.ai/index/it/operations/ai-it-support-agents/enterprise: 6
- https://www.gane.ai/index/it/operations/ai-it-support-agents/smb: 6
- https://superkind.ai/blog/ai-service-desk-tools: 6
- https://helply.com/blog/best-ai-agents-for-customer-service: 5
- https://jitbit.com/news/best-ai-helpdesk-solutions-2026: 5

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.