# Freshservice with Freddy AI alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 229 of the 252 answers in the 1 category where Freshservice with Freddy AI holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/it/vendors/freshservice-with-freddy-ai/alternatives

## Named instead, most often (every category and segment added)

- ServiceNow Now Assist: 31
- Freshservice: 19
- Freshdesk: 16
- Moveworks: 15
- Intercom Fin: 11
- Microsoft Copilot Studio: 5

## AI IT support agents

**Small business**: 73 of 84 answers did not name Freshservice with Freddy AI (Freshservice with Freddy AI is #3 of 14 at 9%).

- Intercom Fin: first choice in 11 of those 73
- Freshdesk: first choice in 10 of those 73
- Freshservice: first choice in 4 of those 73
- Workativ: first choice in 4 of those 73
- Freshdesk with Freddy AI Agent: first choice in 2 of those 73
- Intercom Fin AI Agent: first choice in 2 of those 73
- Microsoft Copilot Studio: first choice in 2 of those 73
- Siit: first choice in 2 of those 73

**Mid-market**: 75 of 84 answers did not name Freshservice with Freddy AI (Freshservice with Freddy AI is #3 of 10 at 13%).

- Freshservice: first choice in 13 of those 75
- Freshdesk: first choice in 6 of those 75
- Moveworks: first choice in 4 of those 75
- Freddy AI: first choice in 2 of those 75
- Freshservice with Freddy AI Agent: first choice in 2 of those 75
- Jira Service Management: first choice in 2 of those 75
- Microsoft Copilot Studio: first choice in 2 of those 75
- ServiceNow Now Assist: first choice in 2 of those 75

**Enterprise**: 81 of 84 answers did not name Freshservice with Freddy AI.

- ServiceNow Now Assist: first choice in 29 of those 81
- Moveworks: first choice in 11 of those 81
- Fini: first choice in 3 of those 81
- Sim: first choice in 3 of those 81
- Freshservice: first choice in 2 of those 81
- ServiceNow AI Agents with Now Assist: first choice in 2 of those 81
- Atomicwork: first choice in 1 of those 81
- Microsoft Copilot Studio: first choice in 1 of those 81

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.