# Freshservice with Freddy AI Agent: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/freshservice-with-freddy-ai-agent

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 4% | 8 | 0% | 2 |

## What the models said for it

- "I'd shortlist Freshservice with Freddy AI Agent for a mid-sized B2B company" (GPT-6 Luna, AI IT agents)
- "Freshservice with Freddy AI Agent (Best Overall for Mid-Market IT)" (Gemini 3.5 Flash, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 1 | 0 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 1 | 0 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freshservice with Freddy AI Agent, from 2 of the 2 answers that named it (only the models that return a source list).

### Domains cited

- atera.com: 1
- devrev.ai: 1
- elementum.ai: 1
- gotcatalyst.com: 1
- helply.com: 1
- jetadmin.io: 1
- monday.com: 1
- newsroom.servicenow.com: 1
- onpage.com: 1
- support.atlassian.com: 1

### Pages cited

- https://atera.com/blog/best-autonomous-it-support-tools: 1
- https://devrev.ai/blog/best-itsm-tools-mid-market: 1
- https://elementum.ai/blog/leading-ai-platforms-for-automating-help-desks: 1
- https://gotcatalyst.com/ai-visibility/best-ai-itsm-tools: 1
- https://helply.com/blog/best-ai-agents-for-customer-service: 1
- https://jetadmin.io/blog/best-ai-agents-for-business: 1
- https://monday.com/blog/ai-agents/ai-agents-for-customer-support: 1
- https://newsroom.servicenow.com/press-releases/details/2025/ServiceNow-completes-acquisition-of-Moveworks/default.aspx: 1

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.