# Freshservice, Freshworks: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/it/vendors/freshservice-freshworks

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 22 | 0% | 1 |

## What the models said for it

- "Freshservice for ease of use... cloud-based, easy-to-use ITSM tool focused on simplicity and speed" (Muse Glimmer 30B, ITSM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freshservice, Freshworks, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- atlassian.com: 1
- automationanywhere.com: 1
- cloudnuro.ai: 1
- dev.to: 1
- gartner.com: 1
- itsm.tools: 1
- linkedin.com: 1
- manageengine.com: 1
- peerspot.com: 1
- rezolve.ai: 1

### Pages cited

- https://atlassian.com/gartner/magic-quadrant-itsm-platforms: 1
- https://automationanywhere.com/company/blog/best-itsm-tools-software-comparison: 1
- https://cloudnuro.ai/blog/itsm-for-enterprises-comparing-big-players: 1
- https://dev.to/horror5how/the-11-best-itsm-software-platforms-2026-409g: 1
- https://gartner.com/en/documents/8168829: 1
- https://itsm.tools/get-the-2026-gartner-magic-quadrant-for-it-service-management-platforms-for-free: 1
- https://linkedin.com/posts/iam-central-hub-identity-and-access-management-m_servicenow-jiraservicemanagement-freshservice-activity-7415288780439306240-CLF8: 1
- https://manageengine.com/products/service-desk/itsm/gartner-magic-quadrant-for-itsm-platforms.html: 1

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.