# Freshdesk alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 210 of the 252 answers in the 1 category where Freshdesk holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/it/vendors/freshdesk/alternatives

## Named instead, most often (every category and segment added)

- ServiceNow Now Assist: 35
- Moveworks: 16
- Freshservice: 14
- Freshservice with Freddy AI: 10
- Intercom Fin: 5
- Jira Service Management: 4

## AI IT support agents

**Small business**: 54 of 84 answers did not name Freshdesk (Freshdesk is #1 of 14 at 20%).

- Intercom Fin: first choice in 5 of those 54
- Freshservice: first choice in 3 of those 54
- Freshservice with Freddy AI: first choice in 3 of those 54
- Freshdesk with Freddy AI Agent: first choice in 2 of those 54
- Helply: first choice in 2 of those 54
- Jira Service Management: first choice in 2 of those 54
- Workativ: first choice in 2 of those 54
- eesel AI: first choice in 2 of those 54

**Mid-market**: 72 of 84 answers did not name Freshdesk (Freshdesk is #2 of 10 at 13%).

- Freshservice: first choice in 9 of those 72
- Freshservice with Freddy AI: first choice in 7 of those 72
- Moveworks: first choice in 4 of those 72
- ServiceNow Now Assist: first choice in 3 of those 72
- Freshservice with Freddy AI Agent: first choice in 2 of those 72
- Jira Service Management: first choice in 2 of those 72
- Microsoft Copilot Studio: first choice in 2 of those 72
- Zendesk AI Agents: first choice in 2 of those 72

**Enterprise**: 84 of 84 answers did not name Freshdesk.

- ServiceNow Now Assist: first choice in 32 of those 84
- Moveworks: first choice in 12 of those 84
- Fini: first choice in 3 of those 84
- Sim: first choice in 3 of those 84
- Freshservice: first choice in 2 of those 84
- ServiceNow AI Agents with Now Assist: first choice in 2 of those 84
- Atomicwork: first choice in 1 of those 84
- Microsoft Copilot Studio: first choice in 1 of those 84

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.