# Freddy AI: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 1 category by 3 of 14 models. Page: https://www.gane.ai/index/it/vendors/freddy-ai

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 4% | 7 | 0% | 3 |

## What the models said for it

- "If you are mid-market and want an all-in-one, Freshservice with Freddy AI is the cleanest fit." (Muse Glimmer 30B, AI IT agents)
- "Top Recommendation: Freshservice + Freddy AI" (GLM 4.7 FlashX, AI IT agents)
- "Freddy AI—native ticket automation, article suggestions, and response drafting for mid-market teams." (Perplexity Sonar, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 1 | 0 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 1 | 0 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freddy AI, from 5 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- chatbase.co: 3
- eesel.ai: 2
- fin.ai: 2
- gane.ai/index: 2
- helpdesk.com: 2
- helply.com: 2
- myaskai.com: 2
- proprofschat.com: 2
- superkind.ai: 2
- usepylon.com: 2

### Pages cited

- https://chatbase.co/blog/best-ai-customer-service-agents: 3
- https://helpdesk.com/blog/ai-support-agent: 2
- https://myaskai.com/blog/best-ai-customer-service-b2b-2026: 2
- https://superkind.ai/blog/ai-service-desk-tools: 2
- https://usepylon.com/blog/best-ai-agents-b2b-support-2026: 2
- https://aiagentsquare.com/blog/best-ai-agents-by-company-size: 1
- https://aimultiple.com/ai-help-desk: 1
- https://albato.com/blog/publications/best-ai-chatbots-customer-service: 1

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.