# FireHydrant: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 38 judge labels across 3 categories by 13 of 14 models. Page: https://www.gane.ai/index/it/vendors/firehydrant

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Incident management and on-call](https://www.gane.ai/index/it/operations/incident-management-and-on-call/index.md) | 4% | 4 | 9% | 34 |
| [AIOps platforms](https://www.gane.ai/index/it/operations/aiops-platforms/index.md) | 0% | 101 | 67% | 3 |
| [Observability platforms](https://www.gane.ai/index/it/operations/observability-platforms/index.md) | 0% | 42 | 0% | 1 |

## What the models said for it

- "incident.io or FireHydrant are both solid starting points that won't cost you anything until you're ready to pay." (Claude Haiku 4.5, Incidents)
- "Choose Incident.io / Rootly / FireHydrant if you are an engineering-first culture" (Qwen 3.7 Flash, Incidents)
- "Strong automation and Slack integration, but less comprehensive than incident.io for end-to-end management." (Mistral Small, Incidents)
- "You want structured playbooks and may keep your current paging tool: consider FireHydrant" (GPT-6 Luna, Incidents)

## And against it

- "Pilot any tool with realistic incident creation time, alert routing accuracy and on-call fatigue impact before committing, especially FireHydrant" (Muse Glimmer 30B, Incidents)
- "FireHydrant starts at $9,600/year, making it unsuitable for tight budgets" (DeepSeek V4 Flash, Incidents)
- "Now Freshworks (acquired Dec 2025) - New ownership, roadmap uncertainty" (Kimi K2, AIOps)
- "some users report it's *too Prescriptive* about incident processes" (DeepSeek V4 Flash, Incidents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 3 | 0 | 0 | 3 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 0 | 3 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 2 | 2 | 0 | 4 |
| Mistral Small | 0 | 1 | 3 | 0 | 4 |
| DeepSeek V4 Flash | 0 | 3 | 1 | 3 | 7 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 1 | 2 | 1 | 0 | 4 |
| Kimi K2 | 0 | 2 | 0 | 1 | 3 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 2 | 2 | 1 | 5 |

## Sources returned with these answers

The sites and pages cited by the answers that named FireHydrant, from 69 of the 80 answers that named it (only the models that return a source list).

### Domains cited

- incident.io: 57
- rootly.com: 33
- g2.com: 25
- pagerduty.com: 24
- motadata.com: 15
- atlassian.com: 14
- alertops.com: 13
- capterra.com: 13
- ones.com: 13
- instatus.com: 12

### Pages cited

- https://incident.io/blog/best-incident-response-tools-2026: 13
- https://g2.com/categories/incident-management: 12
- https://incident.io/blog/incident-management-pricing-comparison-2026.md: 12
- https://incident.io/blog/pagerduty-alternatives-security-conscious-teams: 12
- https://incident.io/pricing: 12
- https://motadata.com/blog/incident-management-tools: 12
- https://incident.io/blog/best-incident-response-tools-2026.md: 11
- https://incident.io/blog/pagerduty-alternatives-2026-complete-guide: 11

## In its own words

What FireHydrant's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: All-in-one incident management software for modern teams. (https://firehydrant.com/)
- For: the platform for teams that are serious about incident management (https://firehydrant.com/)
- Free plan or trial: Start for free (https://firehydrant.com/)
- Integrations claimed: 350 (https://firehydrant.com/)
- Certifications: CCPA, SOC 2 Type II
- Customers named: Backblaze

## What it publishes

Every page firehydrant.com exposes, read 2026-09-29: 977 addresses. By kind, pages and the last 90 days:

- blog: 19 pages, 1 in the last 90 days, latest 2026-07-01
- case study: 8 pages, 0 in the last 90 days, latest undated
- conference or event: 4 pages, 0 in the last 90 days, latest 2025-09-18
- template or tool: 9 pages, 0 in the last 90 days, latest 2022-02-14
- glossary or explainer: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-07-01 blog: Signals migrator https://firehydrant.com/blog/signals-migrator/
- Recent: 2026-04-30 blog: Service status update april 29 2026 https://firehydrant.com/blog/service-status-update-april-29-2026/
- Recent: 2026-04-02 blog: Sidekiq to temporal a zero downtime migration strategy https://firehydrant.com/blog/sidekiq-to-temporal-a-zero-downtime-migration-strategy/
- Recent: 2026-03-06 blog: Service status update march 5 2026 https://firehydrant.com/blog/service-status-update-march-5-2026/
- Recent: 2025-12-15 blog: Firehydrant to be acquired by freshworks https://firehydrant.com/blog/firehydrant-to-be-acquired-by-freshworks/
- Recent: 2025-11-20 blog: The 7 most common incident mistakes and how to prevent them https://firehydrant.com/blog/the-7-most-common-incident-mistakes-and-how-to-prevent-them/

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.