# Fini: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/fini

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 49 | 0% | 2 |

## What the models said for it

- "Fini ⭐ Best Overall Performer" (MiniMax M2.5, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Fini, from 9 of the 9 answers that named it (only the models that return a source list).

### Domains cited

- usefini.com: 9 (its own site)
- jitbit.com: 5
- workativ.com: 5
- eesel.ai: 4
- resources.rework.com: 4
- gane.ai/index: 3
- aissist.io: 2
- coworker.ai: 2
- devrev.ai: 2
- dialzara.com: 2

### Pages cited

- https://jitbit.com/news/best-ai-helpdesk-solutions-2026: 5
- https://workativ.com/it/blog/12-best-it-helpdesk-ai-agents-in-2026-compared: 5
- https://resources.rework.com/tools/ai-agents/best-ai-agents-for-it-support-2026: 4
- https://usefini.com/guides/ai-support-vendors-pricing-tco-comparison: 4
- https://www.gane.ai/index/it/operations/ai-it-support-agents/enterprise: 3
- https://aissist.io/industries/ai-agent-pricing-benchmark-2026: 2
- https://devrev.ai/blog/ai-agents-for-customer-support.md: 2
- https://dialzara.com/blog/best-ai-help-desk-tools-it-system-integration: 2

## In its own words

What Fini's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: Self-improving AI for Customer Experiences (https://usefini.com/)
- For: enterprises (https://usefini.com/)
- Price stated: Per-Resolution Pricing (https://usefini.com/)
- Starting price: 0.49 (https://usefini.com/)
- Free plan or trial: 90 day risk-free trial (https://usefini.com/)
- Certifications: SOC 2 Type II, PCI DSS, ISO 27001, GDPR, HIPAA, CCPA
- Hosting: United States
- Customers named: U.S. Chamber of Commerce, Unit, Found, Bitdefender, Almedia, Zinc, Covergenius, Rugiet

## What it publishes

Every page usefini.com exposes, read 2026-10-05: 2081 addresses. By kind, pages and the last 90 days:

- blog: 121 pages, 84 in the last 90 days, latest 2026-10-05
- case study: 4 pages, 3 in the last 90 days, latest 2026-08-26
- report or ebook: 1367 pages, 96 in the last 90 days, latest 2026-10-05
- comparison: 38 pages, 35 in the last 90 days, latest 2026-10-05
- template or tool: 1 pages, 1 in the last 90 days, latest 2026-08-18
- glossary or explainer: 261 pages, 96 in the last 90 days, latest 2026-10-05
- podcast or video: 10 pages, 10 in the last 90 days, latest 2026-10-05
- Recent: 2026-10-05 podcast or video: Podcast episodes https://www.usefini.com/podcast-episodes
- Recent: 2026-10-05 comparison: Compare https://www.usefini.com/compare
- Recent: 2026-10-05 glossary or explainer: Glossary https://www.usefini.com/glossary
- Recent: 2026-10-05 glossary or explainer: What is a knowledge base https://www.usefini.com/glossary/what-is-a-knowledge-base
- Recent: 2026-10-05 glossary or explainer: What is average handling time aht https://www.usefini.com/glossary/what-is-average-handling-time-aht
- Recent: 2026-10-05 glossary or explainer: What is telephony https://www.usefini.com/glossary/what-is-telephony

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.