# Document360: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 35 judge labels across 1 category by 13 of 14 models. Page: https://www.gane.ai/index/it/vendors/document360

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT documentation](https://www.gane.ai/index/it/operations/it-documentation/index.md) | 5% | 6 | 6% | 35 |

## What the models said for it

- "Document360 and Confluence are the top recommendations due to their scalability, user-friendly interfaces, and strong feature sets." (Mistral Small, IT documentation)
- "Document360 currently scores best on the criteria that matter most (ease of use, permissions, search, and user ratings)" (MiniMax M2.5, IT documentation)
- "Top Recommendation: Document360" (GLM 4.7 FlashX, IT documentation)
- "Document360 suits technical writers, product teams, and customer support teams at mid-size to enterprise SaaS companies" (Claude Haiku 4.5, IT documentation)

## And against it

- "Some models show a high negative rating, indicating potential issues with usability" (Mistral Small, IT documentation)
- "Document360 alone has no free plan." (Muse Glimmer 30B, IT documentation)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 2 | 0 | 3 |
| Grok 4.20 | 0 | 2 | 0 | 0 | 2 |
| Mistral Small | 1 | 2 | 0 | 1 | 4 |
| DeepSeek V4 Flash | 0 | 3 | 1 | 0 | 4 |
| Llama 4 Maverick | 0 | 1 | 2 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 3 | 1 | 0 | 4 |
| GLM 4.7 FlashX | 1 | 2 | 1 | 0 | 4 |
| MiniMax M2.5 | 1 | 0 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 3 | 0 | 1 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named Document360, from 110 of the 115 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 72
- ones.com: 66
- softwareadvice.com: 51
- g2.com: 42
- getapp.com: 38
- kaseya.com: 33
- ninjaone.com: 28
- ferndesk.com: 23
- aimultiple.com: 21
- gitbook.com: 21

### Pages cited

- https://capterra.com/it-documentation-software: 67
- https://softwareadvice.com/it-documentation: 46
- https://kaseya.com/blog/best-it-documentation-software: 33
- https://ones.com/blog/best-documentation-software-for-tech-teams-9-platforms-compared: 31
- https://ones.com/blog/documentation-management-software-9-picks-for-growing-teams: 28
- https://ferndesk.com/blog/best-it-documentation-software: 22
- https://ninjaone.com/blog/best-it-documentation-software: 21
- https://aimultiple.com/it-documentation-software: 20

## In its own words

What Document360's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Intelligent Knowledge Base Software, where Humans & AI work together (https://document360.com/)
- For: customers and teams (https://document360.com/)
- Price stated: Customized pricing built around your needs (https://document360.com/pricing)
- Free plan or trial: Start free trial; free trial of Document360 (https://document360.com/)
- Integrations claimed: 60 (https://document360.com/); 27 (https://document360.com/pricing) (pages disagree)
- Certifications: ISO 27001, GDPR, SOC 2 Type II
- Customers named: Panaya, SafeBreach, Fastmag, Abrigo, BigID, Woods Bagot, Whatfix, CTERA

## What it publishes

Every page document360.com exposes, read 2026-09-29: 1704 addresses. By kind, pages and the last 90 days:

- blog: 678 pages, 15 in the last 90 days, latest 2026-09-23
- case study: 68 pages, 4 in the last 90 days, latest 2026-09-24
- webinar or virtual event: 93 pages, 11 in the last 90 days, latest 2026-09-15
- conference or event: 9 pages, 2 in the last 90 days, latest 2026-07-06
- report or ebook: 8 pages, 0 in the last 90 days, latest 2025-01-28
- comparison: 53 pages, 1 in the last 90 days, latest 2026-09-28
- template or tool: 2 pages, 1 in the last 90 days, latest 2026-07-03
- glossary or explainer: 60 pages, 0 in the last 90 days, latest 2026-03-28
- podcast or video: 1 pages, 0 in the last 90 days, latest 2020-05-15
- Recent: 2026-09-28 comparison: Claude vs document360 https://document360.com/claude-vs-document360/
- Recent: 2026-09-24 case study: Loblaw streamlines pharmacy training https://document360.com/case-study/loblaw-streamlines-pharmacy-training
- Recent: 2026-09-23 blog: Sop software https://document360.com/blog/sop-software
- Recent: 2026-09-18 blog: Api documentation tools https://document360.com/blog/api-documentation-tools
- Recent: 2026-09-17 blog: Writing clearly in the age of ai https://document360.com/blog/writing-clearly-in-the-age-of-ai
- Recent: 2026-09-16 blog: Software documentation tools https://document360.com/blog/software-documentation-tools

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.