# Dialpad: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 39 judge labels across 2 categories by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/dialpad

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Business phone systems](https://www.gane.ai/index/it/operations/business-phone-systems/index.md) | 2% | 6 | 3% | 36 |
| [Video conferencing](https://www.gane.ai/index/it/operations/video-conferencing/index.md) | 0% | 17 | 0% | 3 |

## What the models said for it

- "Top alternatives with better reputations ... Dialpad (strong AI and usability)" (Grok 4.20, Business phones)
- "Go with Nextiva, 8×8, or Dialpad starting at $15/user/mo." (GLM 4.7 FlashX, Business phones)
- "Built from the ground up with native AI (transcription, action items, agent coaching), great softphone user interface." (Gemini 3.5 Flash, Business phones)
- "Dialpad—its listed plans include AI transcription and summaries, with CRM integrations available on higher tiers." (GPT-6 Luna, Business phones)

## And against it

- "Call quality issues, dropped calls, recording problems, limited features beyond DND" (DeepSeek V4 Flash, Business phones)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 5 | 0 | 0 | 5 |
| Perplexity Sonar | 0 | 3 | 0 | 0 | 3 |
| Grok 4.20 | 1 | 2 | 1 | 0 | 4 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 3 | 1 | 1 | 5 |
| Llama 4 Maverick | 0 | 2 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 2 | 0 | 0 | 2 |
| Kimi K2 | 0 | 0 | 2 | 0 | 2 |
| GLM 4.7 FlashX | 1 | 1 | 1 | 0 | 3 |
| MiniMax M2.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 2 | 2 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named Dialpad, from 90 of the 101 answers that named it (only the models that return a source list).

### Domains cited

- nextiva.com: 42
- business.usnews.com: 37
- getvoip.com: 29
- dialpad.com: 26 (its own site)
- ringcentral.com: 22
- cloudtalk.io: 20
- crazyegg.com: 20
- business.com: 16
- expertmarket.com: 16
- forbes.com: 16

### Pages cited

- https://business.usnews.com/business-phone-systems/best-business-phone-systems: 20
- https://business.usnews.com/business-phone-systems/best-small-business-phone-systems: 20
- https://crazyegg.com/blog/best-business-phone-systems: 19
- https://nextiva.com/blog/best-business-phone-system-for-small-teams.html: 18
- https://nextiva.com/blog/business-phone-plans.html: 17
- https://dialpad.com/blog/best-small-business-phone-systems: 15
- https://getvoip.com/blog/business-phone-systems: 15
- https://business.org/services/phone/best-small-business-phone-systems: 11

## In its own words

What Dialpad's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Agentic AI-powered Contact Center & Communications (https://dialpad.com/)
- For: support, sales, and internal teams (https://dialpad.com/)
- Price stated: conversation-based pricing for AI Agents and monthly or annual pricing for Support, Sell, and Connect plans (https://www.dialpad.com/pricing)
- Free plan or trial: Try free (https://dialpad.com/)
- Certifications: HIPAA, SOC 2, ISO 27001, ISO 27017, ISO 27018, PCI DSS
- Hosting: US, Global, Philippines, EU, CA, JP, AU, Brazil
- Customers named: Randstad, Uber, REMAX, T-Mobile, CNN, Netflix, Tractor Supply Co., Cigna

## What it publishes

Every page dialpad.com exposes, read 2026-09-29: 7171 addresses. By kind, pages and the last 90 days:

- blog: 1268 pages, 0 in the last 90 days, latest undated
- case study: 491 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 63 pages, 0 in the last 90 days, latest undated
- conference or event: 366 pages, 0 in the last 90 days, latest undated
- report or ebook: 119 pages, 0 in the last 90 days, latest undated
- comparison: 76 pages, 0 in the last 90 days, latest undated
- template or tool: 15 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 73 pages, 0 in the last 90 days, latest undated
- news or press: 699 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.