# Desk365: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 8 judge labels across 1 category by 5 of 14 models. Page: https://www.gane.ai/index/it/vendors/desk365

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 11 | 0% | 8 |

## What the models said for it

- "If you need the absolute lowest cost, Zendesk ITSM or Desk365 may be better fits." (Mistral Small, ITSM)
- "Want AI included without extra metering and Microsoft Teams integration" (Grok 4.20, ITSM)
- "Over 10 users needing full ITIL: Desk365 or HaloITSM" (MiniMax M2.5, ITSM)
- "Your team already uses Microsoft Teams | Desk365" (DeepSeek V4 Flash, ITSM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 1 | 0 | 2 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Desk365, from 24 of the 24 answers that named it (only the models that return a source list).

### Domains cited

- desk365.io: 24 (its own site)
- softwareadvice.com: 15
- capterra.com: 12
- automationanywhere.com: 9
- softwaretestinghelp.com: 9
- alloysoftware.com: 7
- resources.rework.com: 6
- blog.invgate.com: 5
- ninjaone.com: 5
- appvizer.com: 4

### Pages cited

- https://desk365.io/blog/best-itsm-tools: 20
- https://softwareadvice.com/itsm: 10
- https://automationanywhere.com/company/blog/best-itsm-tools-software-comparison: 9
- https://capterra.com/itsm-software: 9
- https://softwaretestinghelp.com/itsm-tools: 9
- https://alloysoftware.com/blog/best-itsm-platforms-for-small-business: 7
- https://appvizer.com/magazine/it/itsm/itsm-tool: 4
- https://blog.invgate.com/best-itsm-software-for-small-business: 3

## In its own words

What Desk365's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI-powered helpdesk software for teams of all sizes (https://desk365.io/)
- For: teams of all sizes (https://desk365.io/)
- Price stated: The most popular plan is $22/agent/month (https://desk365.io/)
- Starting price: 22 (https://desk365.io/)
- Free plan or trial: 21 Days Free trial, no card needed (https://desk365.io/)
- Certifications: SOC 2 Type II, GDPR, HIPAA
- Hosting: US, EU
- Customers named: Gapcloud, Christopher Consultants, Ltd., Sensortechnologies, CSG, Community Medical Center, ComSet AG, Concurrent, CCKeys

## What it publishes

Every page desk365.io exposes, read 2026-09-29: 418 addresses. By kind, pages and the last 90 days:

- blog: 220 pages, 30 in the last 90 days, latest 2026-09-25
- case study: 15 pages, 0 in the last 90 days, latest undated
- report or ebook: 2 pages, 0 in the last 90 days, latest undated
- comparison: 41 pages, 3 in the last 90 days, latest 2026-09-21
- template or tool: 2 pages, 1 in the last 90 days, latest 2026-09-18
- glossary or explainer: 42 pages, 0 in the last 90 days, latest 2026-03-02
- Recent: 2026-09-25 blog: Humans of support alex harding https://www.desk365.io/blog/humans-of-support-alex-harding/
- Recent: 2026-09-25 blog: Customer service skills https://www.desk365.io/blog/customer-service-skills/
- Recent: 2026-09-24 blog: 5 lessons to hit sla targets every month https://www.desk365.io/blog/5-lessons-to-hit-sla-targets-every-month/
- Recent: 2026-09-23 blog: State of it helpdesks https://www.desk365.io/blog/state-of-it-helpdesks/
- Recent: 2026-09-21 comparison: Conversational ai vs chatbots https://www.desk365.io/blog/conversational-ai-vs-chatbots/
- Recent: 2026-09-18 blog: Humans of support paul brandvold https://www.desk365.io/blog/humans-of-support-paul-brandvold/

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.