# Decagon: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/decagon

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 125 | 100% | 1 |
| [Enterprise AI assistants](https://www.gane.ai/index/it/it-data/enterprise-ai-assistants/index.md) | 0% | 64 | 0% | 1 |

## What the models said for it

- "For B2B Customer Support: Intercom Fin or Decagon." (Gemini 3.5 Flash, Enterprise AI)

## And against it

- "Evaluate Decagon, Sierra, or Ada, though these are generally more implementation-heavy." (Perplexity Sonar, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Decagon, from 6 of the 6 answers that named it (only the models that return a source list).

### Domains cited

- gane.ai/index: 3
- resources.rework.com: 3
- 1mind.com: 2
- helpdesk.com: 2
- helply.com: 2
- jitbit.com: 2
- myaskai.com: 2
- perceptis.ai: 2
- pluno.ai: 2
- rasa.com: 2

### Pages cited

- https://1mind.com/blog-articles/the-10-best-ai-assistants-for-business-in-2026: 2
- https://www.gane.ai/index/it/operations/ai-it-support-agents/enterprise: 2
- https://helpdesk.com/blog/ai-support-agent: 2
- https://helply.com/blog/best-ai-agents-for-customer-service: 2
- https://jitbit.com/news/best-ai-helpdesk-solutions-2026: 2
- https://myaskai.com/blog/best-ai-customer-service-b2b-2026: 2
- https://perceptis.ai/blog/best-enterprise-ai-software-in-2026-top-tools-by-category: 2
- https://pluno.ai/blog/ai-agents-for-customer-support: 2

## In its own words

What Decagon's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: The AI concierge for every customer (https://decagon.ai/)
- For: the enterprise (https://decagon.ai/)
- Certifications: SOC 2 Type II, GDPR, CCPA, HIPAA, EU AI Act, ISO 27001, PCI DSS
- Hosting: USA, EU
- Customers named: Chime, Rippling, ClassPass, Notion, Eventbrite, Oura, Bilt, Affirm

## What it publishes

Every page decagon.ai exposes, read 2026-10-05: 563 addresses. By kind, pages and the last 90 days:

- blog: 161 pages, 37 in the last 90 days, latest 2026-10-02
- case study: 23 pages, 23 in the last 90 days, latest 2026-09-25
- report or ebook: 6 pages, 1 in the last 90 days, latest 2026-09-09
- comparison: 11 pages, 2 in the last 90 days, latest 2026-09-02
- glossary or explainer: 261 pages, 0 in the last 90 days, latest undated
- podcast or video: 19 pages, 2 in the last 90 days, latest 2026-07-27
- Recent: 2026-10-02 blog: Decagon and open ai https://decagon.ai/blog/decagon-and-open-ai
- Recent: 2026-10-01 blog: Agent modules https://decagon.ai/blog/agent-modules
- Recent: 2026-10-01 blog: Contact center analytics https://decagon.ai/blog/contact-center-analytics
- Recent: 2026-10-01 blog: Decagon chord voice model https://decagon.ai/blog/decagon-chord-voice-model
- Recent: 2026-10-01 blog: Dialogues 2026 https://decagon.ai/blog/dialogues-2026
- Recent: 2026-10-01 blog: Duet apprentice https://decagon.ai/blog/duet-apprentice

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.