# Console: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 4 judge labels across 1 category by 4 of 14 models. Page: https://www.gane.ai/index/it/vendors/console

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 32 | 0% | 4 |

## What the models said for it

- "If you want a modern, Slack/Teams-native setup for mid-market IT: Look at Atomicwork" (Gemini 3.5 Flash, AI IT agents)
- "Console ranks first as an AI-native ITSM built around a purpose-built IT agent" (Claude Haiku 4.5, AI IT agents)
- "Console is a compelling AI-native alternative worth a serious look" (DeepSeek V4 Flash, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Console, from 8 of the 8 answers that named it (only the models that return a source list).

### Domains cited

- console.com: 8 (its own site)
- resources.rework.com: 6
- gartner.com: 3
- helply.com: 3
- moveworks.com: 3
- atera.com: 2
- devrev.ai: 2
- eesel.ai: 2
- elementum.ai: 2
- g2.com: 2

### Pages cited

- https://console.com/blog/ten-best-ai-agents-for-it-in-2026: 8
- https://resources.rework.com/tools/ai-agents/best-ai-agents-for-it-support-2026: 6
- https://gartner.com/reviews/market/ai-applications-in-it-service-management: 3
- https://resources.rework.com/tools/ai-agents/best-ai-agents-for-helpdesk-2026: 3
- https://atera.com/blog/best-autonomous-it-support-tools: 2
- https://console.com/blog/7-best-ai-itsm-platforms-in-2026: 2
- https://devrev.ai/blog/ai-agents-for-customer-support.md: 2
- https://elementum.ai/blog/leading-ai-platforms-for-automating-help-desks: 2

## In its own words

What Console's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI-native platform for IT service management (ITSM) (https://console.com/)
- For: IT teams (https://console.com/)
- Integrations claimed: 600 (https://console.com/)
- Certifications: HIPAA, SOC 2 Type II, GDPR
- Customers named: Cursor, Webflow, Synthesia, Scale AI, Bloomerang, Podium, Spring Health

## What it publishes

Every page console.com exposes, read 2026-09-29: 266 addresses. By kind, pages and the last 90 days:

- blog: 130 pages, 2 in the last 90 days, latest 2026-09-14
- case study: 8 pages, 8 in the last 90 days, latest 2026-09-14
- webinar or virtual event: 3 pages, 1 in the last 90 days, latest 2026-09-14
- conference or event: 12 pages, 8 in the last 90 days, latest 2026-08-26
- report or ebook: 1 pages, 1 in the last 90 days, latest 2026-09-14
- comparison: 26 pages, 7 in the last 90 days, latest 2026-09-14
- glossary or explainer: 8 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-14 comparison: Console vs moveworks https://www.console.com/compare/console-vs-moveworks
- Recent: 2026-09-14 report or ebook: The state of it 2026 https://www.console.com/reports/the-state-of-it-2026
- Recent: 2026-09-14 comparison: Console vs risotto https://www.console.com/compare/console-vs-risotto
- Recent: 2026-09-14 comparison: Console vs aisera https://www.console.com/compare/console-vs-aisera
- Recent: 2026-09-14 comparison: Console vs workato https://www.console.com/compare/console-vs-workato
- Recent: 2026-09-14 comparison: Console vs servicenow https://www.console.com/compare/console-vs-servicenow

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.