# ConnectWise: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 4 categories by 4 of 14 models. Page: https://www.gane.ai/index/it/vendors/connectwise

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Remote support and remote access](https://www.gane.ai/index/it/operations/remote-support-and-remote-access/index.md) | 0% | 56 | 50% | 2 |
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 123 | 100% | 1 |
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 58 | 100% | 1 |
| [Managed detection and response](https://www.gane.ai/index/it/security/managed-detection-and-response/index.md) | 0% | 47 | 0% | 1 |

## And against it

- "hit by a CVSS 10 flaw... recent critical security flaw" (Muse Glimmer 30B, ITSM)
- "Unlike competitors (such as NinjaOne, ConnectWise, or Zendesk) that charge per endpoint or per ticket" (Gemini 3.5 Flash, AI IT agents)
- "tend to be more expensive or better suited to larger/enterprise teams" (GPT-5.4 mini, Remote support)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 2 | 0 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named ConnectWise, from 14 of the 16 answers that named it (only the models that return a source list).

### Domains cited

- mdrproviders.io: 7
- cybersecuritynews.com: 4
- gbhackers.com: 4
- huntress.com: 4
- inventivehq.com: 3
- reddit.com: 3
- sourceforge.net: 3
- acronis.com: 2
- capterra.com: 2
- cisa.gov: 2

### Pages cited

- https://mdrproviders.io/providers/size/smb: 7
- https://gbhackers.com/best-mdr-services-compared: 4
- https://cybersecuritynews.com/best-mdr-services: 3
- https://inventivehq.com/tools/comparison/mdr-vendor-selector: 3
- https://mdrproviders.io/providers: 3
- https://sourceforge.net/software/managed-detection-and-response-mdr/for-small-business: 3
- https://acronis.com/en/tru/posts/the-remote-access-blind-spot-an-analysis-of-rmm-tool-risk-for-smbs: 2
- https://consilien.com/news/best-mdr-providers-smb-2026: 2

## In its own words

What ConnectWise's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: IT Management Software - ITSM & MSP Solutions; "Unified System of Action. Everything IT and Security." (https://connectwise.com/)
- For: MSPs and IT & Security providers; IT Departments (https://connectwise.com/)
- Free plan or trial: Try for Free; Free Trial; Trials (https://connectwise.com/)
- Certifications: HIPAA, GDPR, NIS2, Essential Eight
- Customers named: San-IT, NewGen, Mangano IT, Sourcepass, Marco Technologies, RealBytes, Allevia Technology, Community Technology Services

## What it publishes

Every page connectwise.com exposes, read 2026-09-29: 1965 addresses. By kind, pages and the last 90 days:

- blog: 759 pages, 0 in the last 90 days, latest 2021-02-01
- case study: 253 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 140 pages, 0 in the last 90 days, latest 2020-06-01
- conference or event: 7 pages, 0 in the last 90 days, latest 2017-04-01
- report or ebook: 11 pages, 0 in the last 90 days, latest 2020-09-01
- comparison: 50 pages, 0 in the last 90 days, latest 2016-04-01
- template or tool: 20 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 90 pages, 0 in the last 90 days, latest undated
- podcast or video: 2 pages, 0 in the last 90 days, latest undated
- news or press: 99 pages, 0 in the last 90 days, latest undated
- Recent: 2021-02-01 blog: Business text messaging the new way to talk https://hub.connectwise.com/blogs/sarah-graves1/2021/02/08/business-text-messaging-the-new-way-to-talk
- Recent: 2020-12-01 blog: How to survive thrive recover as an msp during a p https://hub.connectwise.com/blogs/sarah-graves1/2020/12/24/how-to-survive-thrive-recover-as-an-msp-during-a-p
- Recent: 2020-12-01 blog: Top voip features of 2020 https://hub.connectwise.com/blogs/sarah-graves1/2020/12/08/top-voip-features-of-2020
- Recent: 2020-11-01 blog: Loop communications recognized by charlotte busine https://hub.connectwise.com/blogs/sarah-graves1/2020/11/23/loop-communications-recognized-by-charlotte-busine
- Recent: 2020-11-01 blog: Top 10 favorite features of voip 2020 what custome https://hub.connectwise.com/blogs/sarah-graves1/2020/11/16/top-10-favorite-features-of-voip-2020-what-custome
- Recent: 2020-10-01 blog: Features spotlight softphone desktop mobile app https://hub.connectwise.com/blogs/sarah-graves1/2020/10/08/features-spotlight-softphone-desktop-mobile-app

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.