# ConnectWise ScreenConnect: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 51 judge labels across 4 categories by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/connectwise-screenconnect

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Remote support and remote access](https://www.gane.ai/index/it/operations/remote-support-and-remote-access/index.md) | 6% | 4 | 34% | 38 |
| [Remote monitoring and management](https://www.gane.ai/index/it/operations/remote-monitoring-and-management/index.md) | 0% | 69 | 90% | 10 |
| [Network monitoring and management](https://www.gane.ai/index/it/network/network-monitoring-and-management/index.md) | 0% | 111 | 100% | 2 |
| [Virtual desktops](https://www.gane.ai/index/it/operations/virtual-desktops/index.md) | 0% | 79 | 100% | 1 |

## What the models said for it

- "the top-ranked option is ConnectWise Control (by ConnectWise) — but the right pick depends on your budget and company size" (Muse Glimmer 30B, Remote support)
- "Choose ConnectWise ScreenConnect if you want the overall most responsive, flexible tool for core IT/sysadmin support." (Gemini 3.5 Flash, Remote support)
- "Best Overall: ConnectWise ScreenConnect" (Kimi K2, Remote support)
- "Technician speed & customization | Extremely fast performance, robust background diagnostic tools, high tech satisfaction." (Gemini 3.5 Flash, Remote support)

## And against it

- "Microsoft Defender Experts documented zero-day exploitation of ScreenConnect in 2024-early 2025 as part of coordinated hands-on-keyboard intrusions" (Muse Glimmer 30B, RMM)
- "High-Risk: Platforms with Critical Vulnerabilities ... Had CVE-2024-1709 – a critical authentication bypass vulnerability (CVSS 10/10)" (Kimi K2, RMM)
- "used for enterprise administrative access. They are legitimate products but are frequently abused with portable executables" (Muse Glimmer 30B, Virtual desktops)
- "tools that are considered risky or have been targeted by attackers include: ... ScreenConnect (ConnectWise)" (Llama 4 Maverick, Remote support)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-5.4 mini | 0 | 1 | 0 | 2 | 3 |
| Gemini 3.5 Flash | 1 | 3 | 1 | 1 | 6 |
| Perplexity Sonar | 0 | 1 | 0 | 2 | 3 |
| Grok 4.20 | 0 | 1 | 2 | 3 | 6 |
| Mistral Small | 0 | 1 | 1 | 2 | 4 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 2 | 4 |
| Llama 4 Maverick | 0 | 0 | 1 | 1 | 2 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 2 | 3 |
| Kimi K2 | 1 | 1 | 0 | 2 | 4 |
| GLM 4.7 FlashX | 0 | 2 | 1 | 0 | 3 |
| MiniMax M2.5 | 0 | 0 | 1 | 2 | 3 |
| GPT-6 Luna | 0 | 0 | 1 | 2 | 3 |
| Muse Glimmer 30B | 1 | 0 | 1 | 3 | 5 |

## Sources returned with these answers

The sites and pages cited by the answers that named ConnectWise ScreenConnect, from 109 of the 134 answers that named it (only the models that return a source list).

### Domains cited

- softwareadvice.com: 44
- capterra.com: 42
- cisa.gov: 41
- splashtop.com: 33
- g2.com: 31
- teamviewer.com: 31
- zoho.com: 27
- screenmeet.com: 23
- computerworld.com: 20
- logmein.com: 19

### Pages cited

- https://softwareadvice.com/remote-support: 37
- https://capterra.com/resources/best-remote-support-software-review-analysis: 28
- https://computerworld.com/article/1619135/remote-it-support-software-enterprise-buyers-guide.html: 20
- https://g2.com/software/remote-support: 20
- https://cisa.gov/sites/default/files/2023-06/guide_to_securing_remote_access_software.pdf: 19
- https://zoho.com/assist/best-remote-desktop-software.html: 18
- https://cisa.gov/news-events/cybersecurity-advisories/aa23-025a: 15
- https://screenmeet.com/blog/the-best-remote-help-desk-software-for-enterprise-it: 15

## In its own words

What ConnectWise ScreenConnect's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Remotely access and troubleshoot devices. Provide live support through end users’ mobile cameras. Or resolve issues without end user involvement. Enable least-privileged access. Compatible with every OS, browser, and mobile device. (https://connectwise.com/)
- For: service providers (https://www.connectwise.com/platform)
- Free plan or trial: Try for Free (https://connectwise.com/)
- Customers named: Mangano IT

## What it publishes

Every page connectwise.com exposes, read 2026-09-29: 1965 addresses. By kind, pages and the last 90 days:

- blog: 759 pages, 0 in the last 90 days, latest 2021-02-01
- case study: 253 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 140 pages, 0 in the last 90 days, latest 2020-06-01
- conference or event: 7 pages, 0 in the last 90 days, latest 2017-04-01
- report or ebook: 11 pages, 0 in the last 90 days, latest 2020-09-01
- comparison: 50 pages, 0 in the last 90 days, latest 2016-04-01
- template or tool: 20 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 90 pages, 0 in the last 90 days, latest undated
- podcast or video: 2 pages, 0 in the last 90 days, latest undated
- news or press: 99 pages, 0 in the last 90 days, latest undated
- Recent: 2021-02-01 blog: Business text messaging the new way to talk https://hub.connectwise.com/blogs/sarah-graves1/2021/02/08/business-text-messaging-the-new-way-to-talk
- Recent: 2020-12-01 blog: How to survive thrive recover as an msp during a p https://hub.connectwise.com/blogs/sarah-graves1/2020/12/24/how-to-survive-thrive-recover-as-an-msp-during-a-p
- Recent: 2020-12-01 blog: Top voip features of 2020 https://hub.connectwise.com/blogs/sarah-graves1/2020/12/08/top-voip-features-of-2020
- Recent: 2020-11-01 blog: Loop communications recognized by charlotte busine https://hub.connectwise.com/blogs/sarah-graves1/2020/11/23/loop-communications-recognized-by-charlotte-busine
- Recent: 2020-11-01 blog: Top 10 favorite features of voip 2020 what custome https://hub.connectwise.com/blogs/sarah-graves1/2020/11/16/top-10-favorite-features-of-voip-2020-what-custome
- Recent: 2020-10-01 blog: Features spotlight softphone desktop mobile app https://hub.connectwise.com/blogs/sarah-graves1/2020/10/08/features-spotlight-softphone-desktop-mobile-app

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.