# ConnectWise RMM: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 28 judge labels across 2 categories by 12 of 14 models. Page: https://www.gane.ai/index/it/vendors/connectwise-rmm

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Remote monitoring and management](https://www.gane.ai/index/it/operations/remote-monitoring-and-management/index.md) | 0% | 15 | 30% | 27 |
| [Patch management](https://www.gane.ai/index/it/operations/patch-management/index.md) | 0% | 34 | 0% | 1 |

## What the models said for it

- "ConnectWise RMM if your priority is maximum automation depth and granular control at scale." (GPT-5.4 mini, RMM)
- "ConnectWise RMM is its modern, cloud-native counterpart featuring live network topology mapping" (Gemini 3.5 Flash, RMM)
- "scaled up to ConnectWise/NinjaOne RMM if you need full MSP-grade automation and reporting" (Muse Glimmer 30B, Patching)
- "typically best for organizations already invested in the ConnectWise PSA/ecosystem" (GPT-5.4 mini, RMM)

## And against it

- "treat ConnectWise RMM, Kaseya VSA, ManageEngine RMM Central, N‑able RMM, and MSP360 as "use with extreme caution" (or avoid entirely)" (GLM 4.7 FlashX, RMM)
- "Avoid unless you already operate deeply within the ConnectWise ecosystem and can support a complex implementation." (Perplexity Sonar, RMM)
- "Kaseya VSA and ConnectWise RMM are mentioned as having negative labels and being associated with security concerns" (Llama 4 Maverick, RMM)
- "RMM Platforms to Avoid or Be Cautious About ... ConnectWise RMM ... Level of caution: High" (DeepSeek V4 Flash, RMM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 3 | 0 | 0 | 3 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 1 | 2 |
| Perplexity Sonar | 0 | 1 | 0 | 1 | 2 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 3 | 5 |
| Llama 4 Maverick | 0 | 1 | 1 | 1 | 3 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 1 | 2 | 0 | 3 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 3 | 1 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named ConnectWise RMM, from 68 of the 72 answers that named it (only the models that return a source list).

### Domains cited

- kaseya.com: 32
- ninjaone.com: 32
- superops.com: 26
- syncrosecure.com: 23
- aimultiple.com: 22
- connectwise.com: 18 (its own site)
- g2.com: 18
- reddit.com: 18
- selecthub.com: 17
- spotsaas.com: 17

### Pages cited

- https://kaseya.com/blog/best-rmm-software: 30
- https://superops.com/best-rmm-software-and-tools: 18
- https://aimultiple.com/rmm-software: 17
- https://channelinsider.com/channel-business/helpdesk-itsm-and-other-tools/best-msp-rmm: 16
- https://geekflare.com/guides/best-rmm-software: 15
- https://syncrosecure.com/blog/best-rmm-software: 15
- https://expertinsights.com/it-management/the-top-rmm-solutions-for-msps: 14
- https://spotsaas.com/blog/rmm-software: 14

## In its own words

What ConnectWise RMM's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Manage and secure endpoints with unified monitoring, automated patching, and visibility across your entire environment. (https://connectwise.com/)
- For: MSPs (https://connectwise.com/)
- Price stated: Request Pricing (https://www.connectwise.com/pricing)
- Free plan or trial: Free Trial (https://connectwise.com/)
- Customers named: Mangano IT, Sourcepass

## What it publishes

Every page connectwise.com exposes, read 2026-09-29: 1965 addresses. By kind, pages and the last 90 days:

- blog: 759 pages, 0 in the last 90 days, latest 2021-02-01
- case study: 253 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 140 pages, 0 in the last 90 days, latest 2020-06-01
- conference or event: 7 pages, 0 in the last 90 days, latest 2017-04-01
- report or ebook: 11 pages, 0 in the last 90 days, latest 2020-09-01
- comparison: 50 pages, 0 in the last 90 days, latest 2016-04-01
- template or tool: 20 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 90 pages, 0 in the last 90 days, latest undated
- podcast or video: 2 pages, 0 in the last 90 days, latest undated
- news or press: 99 pages, 0 in the last 90 days, latest undated
- Recent: 2021-02-01 blog: Business text messaging the new way to talk https://hub.connectwise.com/blogs/sarah-graves1/2021/02/08/business-text-messaging-the-new-way-to-talk
- Recent: 2020-12-01 blog: How to survive thrive recover as an msp during a p https://hub.connectwise.com/blogs/sarah-graves1/2020/12/24/how-to-survive-thrive-recover-as-an-msp-during-a-p
- Recent: 2020-12-01 blog: Top voip features of 2020 https://hub.connectwise.com/blogs/sarah-graves1/2020/12/08/top-voip-features-of-2020
- Recent: 2020-11-01 blog: Loop communications recognized by charlotte busine https://hub.connectwise.com/blogs/sarah-graves1/2020/11/23/loop-communications-recognized-by-charlotte-busine
- Recent: 2020-11-01 blog: Top 10 favorite features of voip 2020 what custome https://hub.connectwise.com/blogs/sarah-graves1/2020/11/16/top-10-favorite-features-of-voip-2020-what-custome
- Recent: 2020-10-01 blog: Features spotlight softphone desktop mobile app https://hub.connectwise.com/blogs/sarah-graves1/2020/10/08/features-spotlight-softphone-desktop-mobile-app

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.