# ConnectWise Automate: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 24 judge labels across 3 categories by 11 of 14 models. Page: https://www.gane.ai/index/it/vendors/connectwise-automate

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Remote monitoring and management](https://www.gane.ai/index/it/operations/remote-monitoring-and-management/index.md) | 0% | 17 | 32% | 22 |
| [Patch management](https://www.gane.ai/index/it/operations/patch-management/index.md) | 0% | 77 | 100% | 1 |
| [Remote support and remote access](https://www.gane.ai/index/it/operations/remote-support-and-remote-access/index.md) | 0% | 30 | 0% | 1 |

## What the models said for it

- "Splashtop Business or ConnectWise Automate | Best balance of scalability, unattended access, and automation." (Qwen 3.7 Flash, Remote support)
- "Choose ConnectWise if you are a large enterprise requiring extreme customization and existing ERP integration." (Qwen 3.7 Flash, RMM)
- "Powerful scripting and customization for complex environments... reviews note slower UI, steeper learning curve" (Grok 4.20, RMM)
- "ConnectWise Automate remains a top choice for organizations deeply invested in automation and scripting" (MiniMax M2.5, RMM)

## And against it

- "Avoid enterprise-heavy tools on a limited budget: Skip ConnectWise Automate" (Grok 4.20, RMM)
- "remains a powerhouse for enterprise‑scale MSPs and large internal IT departments, albeit with a steeper learning curve" (GLM 4.7 FlashX, RMM)
- "Proceed with Caution: Kaseya and ConnectWise (due to past/current high-profile vulnerabilities)." (Qwen 3.7 Flash, Patching)
- "Self-hosted ConnectWise ScreenConnect or Automate installations that can't be patched promptly" (GPT-6 Luna, RMM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 1 | 2 | 4 |
| Mistral Small | 0 | 0 | 2 | 1 | 3 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 1 | 2 | 1 | 1 | 5 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 3 | 1 | 0 | 4 |
| GPT-6 Luna | 0 | 0 | 0 | 1 | 1 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named ConnectWise Automate, from 65 of the 77 answers that named it (only the models that return a source list).

### Domains cited

- syncrosecure.com: 26
- superops.com: 24
- ninjaone.com: 23
- kaseya.com: 21
- channelinsider.com: 17
- gane.ai/index: 17
- aimultiple.com: 16
- atera.com: 16
- g2.com: 16
- geekflare.com: 16

### Pages cited

- https://superops.com/best-rmm-software-and-tools: 23
- https://channelinsider.com/channel-business/helpdesk-itsm-and-other-tools/best-msp-rmm: 17
- https://geekflare.com/guides/best-rmm-software: 16
- https://kaseya.com/blog/best-rmm-software: 16
- https://syncrosecure.com/blog/best-rmm-software: 16
- https://aimultiple.com/rmm-software: 12
- https://31west.net/blog/10-best-rmm-software-most-used-by-msps: 10
- https://atera.com/blog/enterprise-rmm: 10

## In its own words

What ConnectWise Automate's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Remote monitoring & management software (https://www.connectwise.com/pricing)

## What it publishes

Every page connectwise.com exposes, read 2026-09-29: 1965 addresses. By kind, pages and the last 90 days:

- blog: 759 pages, 0 in the last 90 days, latest 2021-02-01
- case study: 253 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 140 pages, 0 in the last 90 days, latest 2020-06-01
- conference or event: 7 pages, 0 in the last 90 days, latest 2017-04-01
- report or ebook: 11 pages, 0 in the last 90 days, latest 2020-09-01
- comparison: 50 pages, 0 in the last 90 days, latest 2016-04-01
- template or tool: 20 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 90 pages, 0 in the last 90 days, latest undated
- podcast or video: 2 pages, 0 in the last 90 days, latest undated
- news or press: 99 pages, 0 in the last 90 days, latest undated
- Recent: 2021-02-01 blog: Business text messaging the new way to talk https://hub.connectwise.com/blogs/sarah-graves1/2021/02/08/business-text-messaging-the-new-way-to-talk
- Recent: 2020-12-01 blog: How to survive thrive recover as an msp during a p https://hub.connectwise.com/blogs/sarah-graves1/2020/12/24/how-to-survive-thrive-recover-as-an-msp-during-a-p
- Recent: 2020-12-01 blog: Top voip features of 2020 https://hub.connectwise.com/blogs/sarah-graves1/2020/12/08/top-voip-features-of-2020
- Recent: 2020-11-01 blog: Loop communications recognized by charlotte busine https://hub.connectwise.com/blogs/sarah-graves1/2020/11/23/loop-communications-recognized-by-charlotte-busine
- Recent: 2020-11-01 blog: Top 10 favorite features of voip 2020 what custome https://hub.connectwise.com/blogs/sarah-graves1/2020/11/16/top-10-favorite-features-of-voip-2020-what-custome
- Recent: 2020-10-01 blog: Features spotlight softphone desktop mobile app https://hub.connectwise.com/blogs/sarah-graves1/2020/10/08/features-spotlight-softphone-desktop-mobile-app

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.