# Confluence: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 78 judge labels across 4 categories by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/confluence

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT documentation](https://www.gane.ai/index/it/operations/it-documentation/index.md) | 21% | 2 | 18% | 73 |
| [Enterprise architecture tools](https://www.gane.ai/index/it/operations/enterprise-architecture-tools/index.md) | 0% | 127 | 67% | 3 |
| [CI/CD platforms](https://www.gane.ai/index/it/developer/ci-cd-platforms/index.md) | 0% | 39 | 100% | 1 |
| [Internal developer portals](https://www.gane.ai/index/it/developer/internal-developer-portals/index.md) | 0% | 20 | 0% | 1 |

## What the models said for it

- "If you are already Atlassian-heavy, Confluence's structured documentation with deep Atlassian ecosystem integration is a natural fit." (Muse Glimmer 30B, IT documentation)
- "Confluence offers the best balance of: Enterprise-grade features, IT-specific workflows, Reasonable pricing, Proven scalability" (Kimi K2, IT documentation)
- "Gold standard for IT teams. Excellent with Jira, strong permissions, templates, and integrations... Good for 500 users." (Grok 4.20, IT documentation)
- "Confluence is a strong fit for mid-size to enterprise tech teams that need a centralized space to document processes" (Claude Haiku 4.5, IT documentation)

## And against it

- "Generic Wikis (Confluence, Notion, MediaWiki, Dokuwiki) - Why to avoid: These are widely criticized as "considered harmful" for serious documentation" (GLM 4.7 FlashX, IT documentation)
- "General-Purpose Tools Misused as EA Platforms (e.g., Wrike, Miro, Confluence, or PowerPoint/Excel Stacks)" (Grok 4.20, EA tools)
- "The "DIY" Non-EA Tooling Stack (Excel, Visio, PowerPoint, Confluence) ... Why to avoid as an EA system" (Gemini 3.5 Flash, EA tools)
- "Confluence is the enterprise standard for a shared searchable knowledge base, "though it often requires plugins to feel complete." It is also heavily criticized" (Muse Glimmer 30B, IT documentation)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 2 | 2 | 1 | 1 | 6 |
| GPT-5.4 mini | 3 | 0 | 2 | 0 | 5 |
| Gemini 3.5 Flash | 0 | 5 | 0 | 2 | 7 |
| Perplexity Sonar | 0 | 3 | 0 | 2 | 5 |
| Grok 4.20 | 3 | 2 | 1 | 2 | 8 |
| Mistral Small | 1 | 3 | 1 | 1 | 6 |
| DeepSeek V4 Flash | 1 | 2 | 1 | 2 | 6 |
| Llama 4 Maverick | 1 | 0 | 2 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 5 | 1 | 1 | 7 |
| Kimi K2 | 1 | 3 | 0 | 1 | 5 |
| GLM 4.7 FlashX | 0 | 3 | 1 | 1 | 5 |
| MiniMax M2.5 | 0 | 3 | 2 | 0 | 5 |
| GPT-6 Luna | 0 | 2 | 0 | 2 | 4 |
| Muse Glimmer 30B | 2 | 2 | 1 | 1 | 6 |

## Sources returned with these answers

The sites and pages cited by the answers that named Confluence, from 200 of the 228 answers that named it (only the models that return a source list).

### Domains cited

- ones.com: 110
- capterra.com: 98
- softwareadvice.com: 69
- g2.com: 62
- getapp.com: 49
- kaseya.com: 46
- ferndesk.com: 44
- costbench.com: 40
- reddit.com: 35
- toolradar.com: 34

### Pages cited

- https://capterra.com/it-documentation-software: 89
- https://softwareadvice.com/it-documentation: 60
- https://kaseya.com/blog/best-it-documentation-software: 46
- https://ones.com/blog/best-documentation-software-for-tech-teams-9-platforms-compared: 46
- https://ones.com/blog/documentation-management-software-9-picks-for-growing-teams: 46
- https://ferndesk.com/blog/best-it-documentation-software: 43
- https://aimultiple.com/it-documentation-software: 26
- https://ninjaone.com/blog/best-it-documentation-software: 23

## In its own words

What Confluence's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Confluence is a team workspace where knowledge and collaboration meet. Create, organize, and discuss work with your team. (https://atlassian.com/)
- Free plan or trial: Get it free (https://trust.atlassian.com)
- Customers named: Software AG, DISH Wireless, EMC Insurance, CHG Healthcare, SOPHOS, Amadeus, Spoton

## What it publishes

Every page atlassian.com exposes, read 2026-09-29: 39569 addresses. By kind, pages and the last 90 days:

- blog: 4124 pages, 18 in the last 90 days, latest 2026-09-28
- case study: 89 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 326 pages, 0 in the last 90 days, latest 2016-08-11
- conference or event: 70 pages, 5 in the last 90 days, latest 2026-10-15
- report or ebook: 249 pages, 0 in the last 90 days, latest undated
- comparison: 118 pages, 2 in the last 90 days, latest 2026-09-11
- template or tool: 292 pages, 0 in the last 90 days, latest 2025-08-18
- glossary or explainer: 784 pages, 0 in the last 90 days, latest 2026-04-09
- podcast or video: 14 pages, 4 in the last 90 days, latest 2026-09-16
- news or press: 8 pages, 0 in the last 90 days, latest 2022-03-03
- Recent: 2026-10-15 conference or event: Atlassian san francisco bay area presents build ai agents zero code amp get the inside scoop on team 26 europe https://ace.atlassian.com/events/details/atlassian-san-francisco-bay-area-presents-build-ai-agents-zero-code-amp-get-the-inside-scoop-on-team-26-europe/
- Recent: 2026-09-30 conference or event: Atlassian pasadena presents ai at the speed of live how to lead your digital ensemble https://ace.atlassian.com/events/details/atlassian-pasadena-presents-ai-at-the-speed-of-live-how-to-lead-your-digital-ensemble/
- Recent: 2026-09-29 conference or event: Atlassian boise presents get credentialed rovo fundamentals https://ace.atlassian.com/events/details/atlassian-boise-presents-get-credentialed-rovo-fundamentals/
- Recent: 2026-09-28 blog: Hidden cost manual alignment https://www.atlassian.com/blog/leadership/hidden-cost-manual-alignment
- Recent: 2026-09-28 blog: Four gaps strategy outcome https://www.atlassian.com/blog/leadership/four-gaps-strategy-outcome
- Recent: 2026-09-28 blog: Strategy shifts organization follow https://www.atlassian.com/blog/leadership/strategy-shifts-organization-follow

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.