# Cherwell: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 1 category by 3 of 14 models. Page: https://www.gane.ai/index/it/vendors/cherwell

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 66 | 100% | 3 |

## And against it

- "Cherwell (by Ivanti) — DO NOT START NEW DEPLOYMENTS" (Kimi K2, ITSM)
- "Status: ❌ Avoid" (Qwen 3.7 Flash, ITSM)
- "Older complaints about support and innovation post-acquisition; declining in popularity" (Grok 4.20, ITSM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Cherwell, from 10 of the 14 answers that named it (only the models that return a source list).

### Domains cited

- blog.invgate.com: 4
- reddit.com: 4
- g2.com: 3
- gane.ai/index: 3
- ivanti.com: 3 (its own site)
- servicenow.com: 3
- smartsuite.com: 3
- softwareadvice.com: 3
- teamdynamix.com: 3
- aimultiple.com: 2

### Pages cited

- https://reddit.com/r/sysadmin/comments/1t5nwq8/which_itsm_tool_is_actually_good_and_which_one_is: 4
- https://automationanywhere.com/company/blog/best-itsm-tools-software-comparison: 2
- https://bestdevops.com/top-10-it-asset-management-itam-tools-features-pros-cons-comparison: 2
- https://blog.invgate.com/best-itsm-tools: 2
- https://capterra.com/p/164195/Remedy-IT-Service-Management/reviews: 2
- https://console.com/blog/best-itsm-tools: 2
- https://itsm.tools/gartner-magic-quadrant: 2
- https://itsm.tools/get-the-2026-gartner-magic-quadrant-for-it-service-management-platforms-for-free: 2

## In its own words

What Cherwell's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Integrations claimed: 1000 (https://www.ivanti.com/products/itsm)
- Certifications: SOC 2, ISO 27001
- Customers named: University of Oxford, Service Corporation International, Ella, Victoria University, SouthStar Bank, Memorial Health System, Arriva Limited

## What it publishes

Every page ivanti.com exposes, read 2026-09-29: 10765 addresses. By kind, pages and the last 90 days:

- blog: 3154 pages, 15 in the last 90 days, latest 2026-09-17
- case study: 85 pages, 1 in the last 90 days, latest 2026-09-17
- webinar or virtual event: 690 pages, 3 in the last 90 days, latest 2026-09-15
- conference or event: 45 pages, 0 in the last 90 days, latest 2026-01-30
- report or ebook: 29 pages, 0 in the last 90 days, latest undated
- comparison: 48 pages, 0 in the last 90 days, latest 2026-01-29
- template or tool: 6 pages, 0 in the last 90 days, latest 2025-01-22
- glossary or explainer: 43 pages, 0 in the last 90 days, latest 2025-07-29
- podcast or video: 30 pages, 0 in the last 90 days, latest 2022-11-24
- news or press: 444 pages, 56 in the last 90 days, latest 2026-08-31
- Recent: 2026-09-17 blog: Trusted data autonomous endpoint management https://www.ivanti.com/blog/trusted-data-autonomous-endpoint-management
- Recent: 2026-09-17 case study: Morgan sindall group https://www.ivanti.com/customers/morgan-sindall-group
- Recent: 2026-09-16 blog: Financial sector vulnerability management https://www.ivanti.com/blog/financial-sector-vulnerability-management
- Recent: 2026-09-15 blog: Advancing ivanti s commitment to modern cloud connected cybersecurity in europe https://www.ivanti.com/blog/advancing-ivanti-s-commitment-to-modern-cloud-connected-cybersecurity-in-europe
- Recent: 2026-09-15 webinar or virtual event: Supply chain productivity maximized practical use cases for ivanti velocity https://www.ivanti.com/webinars/2026/supply-chain-productivity-maximized-practical-use-cases-for-ivanti-velocity
- Recent: 2026-09-09 webinar or virtual event: September patch tuesday https://www.ivanti.com/webinars/2026/september-patch-tuesday

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.