# Chatbase: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 2 categories by 5 of 14 models. Page: https://www.gane.ai/index/it/vendors/chatbase

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Enterprise AI assistants](https://www.gane.ai/index/it/it-data/enterprise-ai-assistants/index.md) | 0% | 28 | 0% | 3 |
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 36 | 0% | 2 |

## What the models said for it

- "A focused internal bot like Asyntai or Chatbase can handle repetitive queries" (GLM 4.7 FlashX, Enterprise AI)
- "For SaaS / B2B support, Chatbase or Intercom Fin are named as the B2B pairing" (Muse Glimmer 30B, AI IT agents)
- "The Best "Talk to Your Docs" Solution: Chatbase or Guru" (Qwen 3.7 Flash, Enterprise AI)
- "Best No-Code Plug-and-Play AI Chatbot: Chatbase or SiteSpeakAI" (Gemini 3.5 Flash, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Chatbase, from 11 of the 11 answers that named it (only the models that return a source list).

### Domains cited

- chatbase.co: 8 (its own site)
- g2.com: 6
- slack.com: 5
- gane.ai/index: 4
- boei.help: 3
- eesel.ai: 3
- microsoft.com: 3
- openai.com: 3
- wonderchat.io: 3
- glean.com: 2

### Pages cited

- https://chatbase.co/blog/best-internal-ai-chatbots: 5
- https://boei.help/blog/internal-chatbot-employees: 3
- https://openai.com/enterprise: 3
- https://slack.com/intl/en-gb/blog/ai/best-ai-chatbot-solutions: 3
- https://chatbase.co/blog/best-ai-customer-service-agents: 2
- https://g2.com/categories/enterprise-ai-chatbots: 2
- https://glean.com/compare: 2
- https://microsoft.com/en-us/copilot/solutions/business: 2

## In its own words

What Chatbase's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI customer support platform for building and deploying agents that resolve complex support queries, automate customer service workflows, and improve resolution rates. (https://chatbase.co/)
- For: customer support teams (https://chatbase.co/)
- Price stated: Free $0 per month; Hobby $40 per month; Standard $150 per month; Pro $500 per month; Enterprise Let's Talk (https://www.chatbase.co/pricing)
- Starting price: 0 (https://www.chatbase.co/pricing)
- Free plan or trial: Start free trial (https://chatbase.co/)
- Integrations claimed: 11 (https://chatbase.co/)
- Certifications: SOC 2 Type II, GDPR, HIPAA
- Customers named: Opal, Thotis, Aplazo, Jumia, Chuck E Cheese, Department of Statistics Malaysia, Sage, Synergym

## What it publishes

Every page chatbase.co exposes, read 2026-09-29: 666 addresses. By kind, pages and the last 90 days:

- blog: 271 pages, 61 in the last 90 days, latest 2026-09-25
- case study: 1 pages, 0 in the last 90 days, latest 2026-03-17
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest 2025-11-14
- report or ebook: 1 pages, 0 in the last 90 days, latest 2026-02-12
- comparison: 30 pages, 15 in the last 90 days, latest 2026-08-25
- glossary or explainer: 2 pages, 0 in the last 90 days, latest 2025-07-25
- Recent: 2026-09-25 blog: Ada cx pricing https://www.chatbase.co/blog/ada-cx-pricing
- Recent: 2026-09-24 blog: Best whatsapp chatbots ecommerce https://www.chatbase.co/blog/best-whatsapp-chatbots-ecommerce
- Recent: 2026-09-23 blog: Affordable customer service software https://www.chatbase.co/blog/affordable-customer-service-software
- Recent: 2026-09-22 blog: Ai for tour operators https://www.chatbase.co/blog/ai-for-tour-operators
- Recent: 2026-09-21 blog: Whatsapp automation https://www.chatbase.co/blog/whatsapp-automation
- Recent: 2026-09-19 blog: Best shopify customer service apps https://www.chatbase.co/blog/best-shopify-customer-service-apps

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.