# BMC HelixGPT: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/it/vendors/bmc-helixgpt

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 57 | 0% | 1 |

## What the models said for it

- "Its strongest case is often fit with the BMC ecosystem." (GPT-6 Luna, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named BMC HelixGPT, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- bmc.com: 1 (its own site)
- docs.aisera.com: 1
- docs.moveworks.com: 1
- freshworks.com: 1
- gartner.com: 1
- newsroom.servicenow.com: 1
- support.atlassian.com: 1

### Pages cited

- https://bmc.com/content/dam/bmc/education/Abstract_SPPT-GPTS-2530.pdf: 1
- https://docs.aisera.com/aisera-platform/llm-operations/understanding-llm-capabilities/aiseras-agentic-ai-for-itsm: 1
- https://docs.moveworks.com/ai-assistant/introduction-to-assistant: 1
- https://freshworks.com/freshservice/ai-itsm: 1
- https://gartner.com/en/documents/6907166: 1
- https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-launches-Autonomous-Workforce-that-thinks-and-acts-adds-Moveworks-to-the-ServiceNow-AI-Platform/default.aspx: 1
- https://support.atlassian.com/organization-administration/docs/atlassian-intelligence-features-in-jira-service-management: 1

## In its own words

What BMC HelixGPT's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: This Service leverages BMC Helix AIOps and BMC HelixGPT’s agentic AI features —like Situation Analyzer, Best Action Recommender, Change Risk Advisor, and more - all to accelerate resolution, automate root cause insights, and reduce operational risk. (https://www.bmc.com/it-services/success-catalog/bmc-helixgpt-aiops.html)
- For: Enterprise IT and Service Management Teams (https://www.bmc.com/it-services/success-catalog/bmc-helixgpt-service-management.html)
- Price stated: 4+ CREDITS (https://www.bmc.com/it-services/success-catalog/bmc-helixgpt-aiops.html)
- Hosting: Worldwide

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.