# BMC Helix ITSM alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 212 of the 252 answers in the 1 category where BMC Helix ITSM holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/it/vendors/bmc-helix-itsm/alternatives

## Named instead, most often (every category and segment added)

- Freshservice: 80
- Jira Service Management: 32
- ServiceNow ITSM: 23
- ManageEngine ServiceDesk Plus: 13
- Freshdesk: 7
- InvGate Service Management: 6

## IT service management

**Small business**: 84 of 84 answers did not name BMC Helix ITSM (BMC Helix ITSM is #16 of 17 at 0%).

- Freshservice: first choice in 46 of those 84
- Jira Service Management: first choice in 15 of those 84
- ManageEngine ServiceDesk Plus: first choice in 7 of those 84
- Freshdesk: first choice in 6 of those 84
- NinjaOne: first choice in 2 of those 84
- Spiceworks Cloud Help Desk: first choice in 2 of those 84
- Supportbench: first choice in 2 of those 84
- Desk365: first choice in 1 of those 84

**Mid-market**: 75 of 84 answers did not name BMC Helix ITSM (BMC Helix ITSM is #11 of 12 at 0%).

- Freshservice: first choice in 32 of those 75
- Jira Service Management: first choice in 14 of those 75
- ManageEngine ServiceDesk Plus: first choice in 5 of those 75
- InvGate Service Management: first choice in 4 of those 75
- ServiceNow ITSM: first choice in 3 of those 75
- TeamDynamix: first choice in 3 of those 75
- GLPI: first choice in 2 of those 75
- Freshdesk: first choice in 1 of those 75

**Enterprise**: 53 of 84 answers did not name BMC Helix ITSM (BMC Helix ITSM is #4 of 8 at 4%).

- ServiceNow ITSM: first choice in 20 of those 53
- Jira Service Management: first choice in 3 of those 53
- Freshservice: first choice in 2 of those 53
- InvGate Service Management: first choice in 2 of those 53
- HaloITSM: first choice in 1 of those 53
- Jira Service Management Cloud Enterprise: first choice in 1 of those 53
- ManageEngine ServiceDesk Plus: first choice in 1 of those 53

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.