# BeyondTrust Remote Support: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 35 judge labels across 4 categories by 13 of 14 models. Page: https://www.gane.ai/index/it/vendors/beyondtrust-remote-support

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Remote support and remote access](https://www.gane.ai/index/it/operations/remote-support-and-remote-access/index.md) | 2% | 8 | 15% | 27 |
| [Remote monitoring and management](https://www.gane.ai/index/it/operations/remote-monitoring-and-management/index.md) | 0% | 66 | 100% | 5 |
| [Privileged access management](https://www.gane.ai/index/it/identity/privileged-access-management/index.md) | 0% | 82 | 100% | 2 |
| [Endpoint protection](https://www.gane.ai/index/it/operations/endpoint-protection/index.md) | 0% | 75 | 100% | 1 |

## What the models said for it

- "Best overall for mid-market B2B: BeyondTrust Remote Support" (GPT-5.4 mini, Remote support)
- "Enterprise-grade security and auditing, least-privilege enforcement, excellent compliance features — but pricey and more complex to deploy" (DeepSeek V4 Flash, Remote support)
- "Choose BeyondTrust if your B2B customers require rigorous security compliance, session auditing, and privileged access isolation." (Gemini 3.5 Flash, Remote support)
- "Security & Compliance-heavy environments | Enterprise security, granular permissions, self-hosted/cloud choices." (Gemini 3.5 Flash, Remote support)

## And against it

- "Named alongside ScreenConnect by Microsoft Defender Experts as one of the RMM platforms exploited via zero-days" (Muse Glimmer 30B, RMM)
- "BeyondTrust's Remote Support vulnerability was also noted in December 2024" (Muse Glimmer 30B, Remote support)
- "Critical code injection vulnerability ... actively exploited" (Kimi K2, Remote support)
- "Actively exploited by Chinese threat actor "Armory Castle"" (GLM 4.7 FlashX, Endpoint protection)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 1 | 2 |
| GPT-5.4 mini | 1 | 1 | 0 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 4 | 0 | 0 | 4 |
| Perplexity Sonar | 0 | 3 | 0 | 0 | 3 |
| Grok 4.20 | 0 | 0 | 2 | 1 | 3 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 3 | 4 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-6 Luna | 0 | 1 | 1 | 1 | 3 |
| Muse Glimmer 30B | 0 | 1 | 1 | 3 | 5 |

## Sources returned with these answers

The sites and pages cited by the answers that named BeyondTrust Remote Support, from 86 of the 99 answers that named it (only the models that return a source list).

### Domains cited

- softwareadvice.com: 45
- capterra.com: 36
- g2.com: 36
- splashtop.com: 33
- teamviewer.com: 32
- computerworld.com: 26
- beyondtrust.com: 25 (its own site)
- logmein.com: 22
- screenmeet.com: 21
- zoho.com: 21

### Pages cited

- https://softwareadvice.com/remote-support: 37
- https://computerworld.com/article/1619135/remote-it-support-software-enterprise-buyers-guide.html: 26
- https://capterra.com/resources/best-remote-support-software-review-analysis: 25
- https://g2.com/software/remote-support: 20
- https://capterra.com/remote-support-software: 17
- https://ninjaone.com/blog/best-enterprise-remote-access-solutions: 15
- https://screenmeet.com/blog/the-best-remote-help-desk-software-for-enterprise-it: 13
- https://spotsaas.com/blog/best-remote-access-software: 13

## In its own words

What BeyondTrust Remote Support's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: our zero trust access solution (https://beyondtrust.com/)
- For: Third-parties and service desks (https://beyondtrust.com/)
- Certifications: CJIS

## What it publishes

Every page beyondtrust.com exposes, read 2026-09-29: 4426 addresses. By kind, pages and the last 90 days:

- conference or event: 29 pages, 0 in the last 90 days, latest undated
- report or ebook: 2 pages, 0 in the last 90 days, latest undated
- comparison: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 10 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.