# Aisera: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 16 judge labels across 2 categories by 9 of 14 models. Page: https://www.gane.ai/index/it/vendors/aisera

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 26 | 15% | 13 |
| [Enterprise AI assistants](https://www.gane.ai/index/it/it-data/enterprise-ai-assistants/index.md) | 0% | 37 | 0% | 3 |

## What the models said for it

- "Flexible for hybrid IT/customer support; good at multi-step workflows... Limitations: Can be more complex to set up" (Grok 4.20, AI IT agents)
- "If you want an AI layer separate from your ITSM → Aisera or Workativ (depending on budget)." (DeepSeek V4 Flash, AI IT agents)
- "Strong AI-native platform with pre-built workflows and generative AI for conversational support" (Kimi K2, AI IT agents)
- "Enterprise-grade, sales-led buy with deep knowledge graph and autonomous actions across HR/IT." (Muse Glimmer 30B, AI IT agents)

## And against it

- "Avoid Enterprise Tools: Skip Moveworks, Aisera, or full ServiceNow AI" (Grok 4.20, AI IT agents)
- "Avoid enterprise tools like ServiceNow, Moveworks, or Aisera" (Kimi K2, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 1 | 3 | 1 | 5 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 1 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Aisera, from 51 of the 56 answers that named it (only the models that return a source list).

### Domains cited

- moveworks.com: 24
- gane.ai/index: 15
- console.com: 14
- resources.rework.com: 14
- workativ.com: 14
- sim.ai: 13
- eesel.ai: 12
- devrev.ai: 11
- g2.com: 11
- servicenow.com: 11

### Pages cited

- https://moveworks.com/us/en/resources/blog/agent-based-ai-for-enterprise-support-comparison: 15
- https://sim.ai/library/best-ai-agents-for-it-helpdesk-teams: 13
- https://resources.rework.com/tools/ai-agents/best-ai-agents-for-it-support-2026: 12
- https://workativ.com/it/blog/12-best-it-helpdesk-ai-agents-in-2026-compared: 11
- https://console.com/blog/ten-best-ai-agents-for-it-in-2026: 9
- https://www.gane.ai/index/it/operations/ai-it-support-agents/enterprise: 9
- https://devrev.ai/blog/ai-agents-for-customer-support.md: 7
- https://clearfeed.ai/blogs/best-ai-agents-guide: 6

## In its own words

What Aisera's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Agentic AI for the Enterprise (https://aisera.com/)
- For: the Enterprise (https://aisera.com/)
- Certifications: ISO 27001
- Customers named: NJ Transit, OmniTRAX, Big 5 Sporting Goods, Lifescan, BDO Canada, Big5 Sporting

## What it publishes

Every page aisera.com exposes, read 2026-09-29: 864 addresses. By kind, pages and the last 90 days:

- blog: 182 pages, 6 in the last 90 days, latest 2026-08-14
- case study: 9 pages, 0 in the last 90 days, latest 2024-03-01
- webinar or virtual event: 20 pages, 0 in the last 90 days, latest 2026-03-20
- report or ebook: 4 pages, 0 in the last 90 days, latest 2022-08-24
- comparison: 11 pages, 0 in the last 90 days, latest 2025-12-18
- glossary or explainer: 42 pages, 1 in the last 90 days, latest 2026-07-13
- news or press: 46 pages, 0 in the last 90 days, latest 2025-10-17
- Recent: 2026-08-14 blog: Agentic ai compliance https://aisera.com/blog/agentic-ai-compliance
- Recent: 2026-07-29 blog: Hipaa compliance ai tools https://aisera.com/blog/hipaa-compliance-ai-tools
- Recent: 2026-07-28 blog: Multimodal llm llama4 https://aisera.com/blog/multimodal-llm-llama4
- Recent: 2026-07-28 blog: Enterprise ai benchmark https://aisera.com/blog/enterprise-ai-benchmark
- Recent: 2026-07-28 blog: Llm evaluation https://aisera.com/blog/llm-evaluation
- Recent: 2026-07-28 blog: Ai agent evaluation https://aisera.com/blog/ai-agent-evaluation

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.