# Aisera alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 226 of the 252 answers in the 1 category where Aisera holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/it/vendors/aisera/alternatives

## Named instead, most often (every category and segment added)

- Freshdesk: 19
- Freshservice: 19
- ServiceNow Now Assist: 19
- Freshservice with Freddy AI: 13
- Intercom Fin: 11
- Moveworks: 8

## AI IT support agents

**Small business**: 84 of 84 answers did not name Aisera.

- Freshdesk: first choice in 12 of those 84
- Intercom Fin: first choice in 11 of those 84
- Freshservice with Freddy AI: first choice in 5 of those 84
- Workativ: first choice in 5 of those 84
- Freshservice: first choice in 4 of those 84
- Siit: first choice in 3 of those 84
- eesel AI: first choice in 3 of those 84
- Freshdesk with Freddy AI Agent: first choice in 2 of those 84

**Mid-market**: 76 of 84 answers did not name Aisera (Aisera is #8 of 10 at 0%).

- Freshservice: first choice in 13 of those 76
- Freshservice with Freddy AI: first choice in 8 of those 76
- Freshdesk: first choice in 7 of those 76
- Zendesk AI Agents: first choice in 3 of those 76
- Freddy AI: first choice in 2 of those 76
- Jira Service Management: first choice in 2 of those 76
- Microsoft Copilot Studio: first choice in 2 of those 76
- ServiceNow Now Assist: first choice in 2 of those 76

**Enterprise**: 66 of 84 answers did not name Aisera (Aisera is #5 of 6 at 0%).

- ServiceNow Now Assist: first choice in 17 of those 66
- Moveworks: first choice in 8 of those 66
- Fini: first choice in 3 of those 66
- Freshservice: first choice in 2 of those 66
- ServiceNow AI Agents with Now Assist: first choice in 2 of those 66
- Sim: first choice in 2 of those 66
- Now Assist in ServiceNow: first choice in 1 of those 66
- Rezolve.ai: first choice in 1 of those 66

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.