# Remote support and remote access for small business buyers: what AI models recommend, November 2026

Gane Index, November 2026 Edition. Asked as "remote support tool" and as "remote desktop software", six framings each, to fourteen models with search on, on behalf of a small B2B company. Added to the November 2026 Edition. Page: https://www.gane.ai/index/it/operations/remote-support-and-remote-access/smb

**Standing:** Zoho Assist leads with 28% of first choices; verdict contested. 57 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [Zoho Assist](https://www.gane.ai/index/it/vendors/zoho-assist/index.md) | 28% | 0% | 55 |
| 2 | [Splashtop Remote Support](https://www.gane.ai/index/it/vendors/splashtop-remote-support/index.md) | 25% | 11% | 54 |
| 3 | [TeamViewer](https://www.gane.ai/index/it/vendors/teamviewer/index.md) | 12% | 55% | 62 |
| 4 | [RemotePC](https://www.gane.ai/index/it/vendors/remotepc/index.md) | 5% | 0% | 21 |
| 5 | [RustDesk](https://www.gane.ai/index/it/vendors/rustdesk/index.md) | 5% | 13% | 15 |
| 6 | [dualmon](https://www.gane.ai/index/it/vendors/dualmon/index.md) | 5% | 0% | 13 |
| 9 | [ConnectWise ScreenConnect](https://www.gane.ai/index/it/vendors/connectwise-screenconnect/index.md) | 4% | 41% | 34 |
| 10 | [AnyDesk](https://www.gane.ai/index/it/vendors/anydesk/index.md) | 2% | 35% | 51 |
| 16 | [NinjaOne Remote](https://www.gane.ai/index/it/vendors/ninjaone-remote/index.md) | 0% | 18% | 11 |
| 55 | [BeyondTrust Remote Support](https://www.gane.ai/index/it/vendors/beyondtrust-remote-support/index.md) | 0% | 50% | 12 |
| 66 | [LogMeIn](https://www.gane.ai/index/it/vendors/logmein/index.md) | 0% | 73% | 11 |
| 68 | [Chrome Remote Desktop](https://www.gane.ai/index/it/vendors/chrome-remote-desktop/index.md) | 0% | 72% | 18 |

Rank is by share of first choices among all 68 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: RemotePC, Zoho Assist; alternatives AnyDesk, dualmon
- GPT-5.4 mini: Splashtop Remote Support; alternatives TeamViewer Remote
- Gemini 3.5 Flash: ConnectWise ScreenConnect; alternatives NinjaOne Remote, Splashtop SOS, Zoho Assist
- Perplexity Sonar: Zoho Assist; alternatives AnyDesk, Splashtop Remote Support
- Grok 4.20: Splashtop Remote Support, Zoho Assist; alternatives AnyDesk
- Mistral Small: TeamViewer, Zoho Assist; alternatives NinjaOne Remote
- DeepSeek V4 Flash: Splashtop Remote Support; alternatives AnyDesk, Zoho Assist
- Llama 4 Maverick: Zoho Assist; alternatives Splashtop Remote Support, TeamViewer
- Qwen 3.7 Flash: Atera; alternatives AnyDesk, ConnectWise ScreenConnect, Splashtop Remote Support
- Kimi K2: Zoho Assist; alternatives HelpWire, Splashtop Remote Support, dualmon
- GLM 4.7 FlashX: AnyDesk, TeamViewer; alternatives GoToMyPC, NinjaOne Remote, RemotePC, Splashtop Business Access
- MiniMax M2.5: TeamViewer, Zoho Assist; alternatives AnyViewer, ISL Light
- GPT-6 Luna: Splashtop Remote Support; alternatives AnyDesk, TeamViewer
- Muse Glimmer 30B: Zoho Assist; alternatives AnyDesk, Splashtop Remote Support

## Sources the answers cite

70 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- capterra.com: 48 answers, 88 citations
- softwareadvice.com: 42 answers, 50 citations
- g2.com: 29 answers, 43 citations
- zoho.com: 27 answers, 43 citations
- teamviewer.com: 23 answers, 29 citations
- learn.g2.com: 22 answers, 24 citations
- splashtop.com: 20 answers, 35 citations
- spotsaas.com: 20 answers, 32 citations

Pages named in the most answers:

- https://softwareadvice.com/remote-support (38 answers)
- https://capterra.com/resources/best-remote-support-software-review-analysis (29 answers)
- https://capterra.com/remote-support-software/s/small-businesses (24 answers)
- https://zoho.com/assist/best-remote-desktop-software.html (19 answers)
- https://spotsaas.com/blog/best-remote-access-software (17 answers)
- https://learn.g2.com/best-remote-support-software (13 answers)
- https://g2.com/software/remote-support (12 answers)
- https://slashdot.org/software/remote-support/f-small-business?page=2 (11 answers)
- https://learn.g2.com/affordable-remote-desktop-software-for-smbs (10 answers)
- https://capterra.com/remote-support-software (9 answers)

## Warned against

- TeamViewer: 34 of 62 labels negative. "small businesses should be cautious about—or avoid—the following remote support tools due to security risks... TeamViewer has a history of security breaches" (Mistral Small, negative prompt)
- AnyDesk: 18 of 51 labels negative. "AnyDesk refuses to sign a HIPAA Business Associate Agreement (BAA) in writing, which is a red flag" (Mistral Small, negative prompt)
- ConnectWise ScreenConnect: 14 of 34 labels negative. "ScreenConnect has been flagged for multiple critical vulnerabilities (CVEs)... the security risks and complexity may not be worth it for small businesses" (Mistral Small, negative prompt)
- Chrome Remote Desktop: 13 of 18 labels negative. "Free/Consumer-Grade Remote Access Tools Used for Business (Chrome Remote Desktop, free tiers of AnyDesk, etc.)" (DeepSeek V4 Flash, negative prompt)

## Movement since October 2026

Floor: 11 points of share, measured on the calibration repeat.
Same leader: Zoho Assist at 28%.

- Zoho Assist: 38% to 28%, −10. Inside the floor by 1 point · rank 1 of 68, unchanged.
- TeamViewer: 7% to 12%, +5. Inside the floor by 6 points · rank 3 of 68, unchanged.
- dualmon: 0% to 5%, +5. New · not ranked in October 2026 · rank 6 of 68.
- RustDesk: 2% to 5%, +3. Inside the floor by 8 points · rank 9 → 5 of 68.
- AnyDesk: 5% to 2%, −3. Inside the floor by 8 points · rank 4 → 10 of 68.
- Chrome Remote Desktop: 3% to 0%, −3. Inside the floor by 8 points · rank 8 → 68 of 68.
- Splashtop Remote Support: 23% to 25%, +2. Inside the floor by 9 points · rank 2 of 68, unchanged.
- ConnectWise ScreenConnect: 5% to 4%, −1. Inside the floor by 10 points · rank 6 → 9 of 68.
- RemotePC: 5% to 5%, ±0. Inside the floor by 11 points · rank 5 → 4 of 68.
- NinjaOne Remote: 0% to 0%, ±0. Inside the floor by 11 points · rank 40 → 16 of 68.
- BeyondTrust Remote Support: 0% to 0%, ±0. Inside the floor by 11 points · rank 19 → 55 of 68.
- LogMeIn: 0% to 0%, ±0. Inside the floor by 11 points · rank 59 → 66 of 68.

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.