# Remote support and remote access for enterprise buyers: what AI models recommend, November 2026

Gane Index, November 2026 Edition. Asked as "remote support tool" and as "remote desktop software", six framings each, to fourteen models with search on, on behalf of an enterprise B2B company. Added to the November 2026 Edition. Page: https://www.gane.ai/index/it/operations/remote-support-and-remote-access/enterprise

**Standing:** BeyondTrust Remote Support leads with 27% of first choices; verdict contested. 55 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [BeyondTrust Remote Support](https://www.gane.ai/index/it/vendors/beyondtrust-remote-support/index.md) | 27% | 6% | 49 |
| 2 | [Splashtop Remote Support](https://www.gane.ai/index/it/vendors/splashtop-remote-support/index.md) | 24% | 7% | 59 |
| 3 | [NinjaOne Remote](https://www.gane.ai/index/it/vendors/ninjaone-remote/index.md) | 11% | 8% | 24 |
| 4 | [TeamViewer Tensor](https://www.gane.ai/index/it/vendors/teamviewer-tensor/index.md) | 9% | 9% | 22 |
| 5 | [TeamViewer](https://www.gane.ai/index/it/vendors/teamviewer/index.md) | 5% | 49% | 47 |
| 6 | [LogMeIn Rescue](https://www.gane.ai/index/it/vendors/logmein-rescue/index.md) | 4% | 13% | 23 |
| 7 | [ConnectWise ScreenConnect](https://www.gane.ai/index/it/vendors/connectwise-screenconnect/index.md) | 4% | 35% | 43 |
| 8 | [Zoho Assist](https://www.gane.ai/index/it/vendors/zoho-assist/index.md) | 2% | 3% | 30 |
| 90 | [AnyDesk](https://www.gane.ai/index/it/vendors/anydesk/index.md) | 0% | 46% | 35 |
| 93 | [LogMeIn](https://www.gane.ai/index/it/vendors/logmein/index.md) | 0% | 58% | 12 |
| 95 | [Chrome Remote Desktop](https://www.gane.ai/index/it/vendors/chrome-remote-desktop/index.md) | 0% | 92% | 13 |

Rank is by share of first choices among all 95 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: no first choice
- GPT-5.4 mini: BeyondTrust Remote Support; alternatives Splashtop Remote Support, TeamViewer Remote, TeamViewer Tensor
- Gemini 3.5 Flash: BeyondTrust Remote Support; alternatives ConnectWise ScreenConnect, LogMeIn Rescue, Splashtop Remote Support, TeamViewer Tensor
- Perplexity Sonar: TeamViewer Tensor; alternatives BeyondTrust Remote Support, NinjaOne Remote, ScreenMeet, Zoho Assist
- Grok 4.20: BeyondTrust Remote Support; alternatives Splashtop Remote Support, TeamViewer
- Mistral Small: NinjaOne Remote, TeamViewer; alternatives BeyondTrust Remote Support, Zoho Assist
- DeepSeek V4 Flash: NinjaOne Remote; alternatives AnyDesk, BeyondTrust Remote Support, Splashtop Remote Support, TeamViewer
- Llama 4 Maverick: no first choice
- Qwen 3.7 Flash: BeyondTrust Remote Support, Splashtop Remote Support; alternatives ConnectWise ScreenConnect
- Kimi K2: BeyondTrust Remote Support, LogMeIn Rescue; alternatives TeamViewer
- GLM 4.7 FlashX: BeyondTrust Remote Support, LogMeIn Rescue; alternatives AnyDesk for Business, Splashtop Remote Support, TeamViewer Tensor, Zoho Assist
- MiniMax M2.5: BeyondTrust Remote Support; alternatives LogMeIn, Salesforce Service Cloud, Zendesk for Customer Service, Zoho Assist
- GPT-6 Luna: BeyondTrust Remote Support; alternatives Splashtop Remote Support, TeamViewer Tensor
- Muse Glimmer 30B: BeyondTrust Remote Support, NinjaOne Remote, TeamViewer Tensor, Zoho Assist

## Sources the answers cite

73 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- softwareadvice.com: 31 answers, 34 citations
- screenmeet.com: 29 answers, 51 citations
- computerworld.com: 29 answers, 29 citations
- splashtop.com: 28 answers, 54 citations
- g2.com: 28 answers, 42 citations
- capterra.com: 26 answers, 42 citations
- teamviewer.com: 24 answers, 46 citations
- logmein.com: 19 answers, 32 citations

Pages named in the most answers:

- https://computerworld.com/article/1619135/remote-it-support-software-enterprise-buyers-guide.html (29 answers)
- https://softwareadvice.com/remote-support (27 answers)
- https://screenmeet.com/blog/the-best-remote-help-desk-software-for-enterprise-it (21 answers)
- https://ninjaone.com/blog/best-enterprise-remote-access-solutions (17 answers)
- https://capterra.com/resources/best-remote-support-software-review-analysis (15 answers)
- https://g2.com/software/remote-support (15 answers)
- https://zoho.com/assist/best-remote-desktop-software.html (12 answers)
- https://screenmeet.com/blog/remote-it-support-tools (9 answers)
- https://cisa.gov/sites/default/files/2023-06/Guide%20to%20Securing%20Remote%20Access%20Software_clean%20Final_508c.pdf (8 answers)
- https://cisa.gov/sites/default/files/2023-06/guide_to_securing_remote_access_software.pdf (8 answers)

## Warned against

- TeamViewer: 23 of 47 labels negative. "standard consumer/SMB tools (like standard TeamViewer or AnyDesk) typically fail procurement review due to security, administrative controls, or audit logging limitations" (Gemini 3.5 Flash, scale prompt)
- AnyDesk: 16 of 35 labels negative. "AnyDesk has been observed in all ransomware and pre-ransomware engagements per Cisco Talos' Quarterly Trends report" (DeepSeek V4 Flash, negative prompt)
- ConnectWise ScreenConnect: 15 of 43 labels negative. "two critical zero-day vulnerabilities ... actively exploited in the wild by multiple ransomware groups" (DeepSeek V4 Flash, negative prompt)
- Chrome Remote Desktop: 12 of 13 labels negative. "Free or consumer-oriented tools such as Chrome Remote Desktop... they should usually be blocked or tightly restricted on managed endpoints." (Perplexity Sonar, negative prompt)

## Movement since October 2026

Floor: 11 points of share, measured on the calibration repeat.
New leader: Splashtop Remote Support (27%) to BeyondTrust Remote Support (27%). Margin 3 points, within noise.

- NinjaOne Remote: 2% to 11%, +9. Inside the floor by 2 points · rank 12 → 3 of 95.
- TeamViewer Tensor: 5% to 9%, +4. Inside the floor by 7 points · rank 6 → 4 of 95.
- TeamViewer: 9% to 5%, −4. Inside the floor by 7 points · rank 3 → 5 of 95.
- Splashtop Remote Support: 27% to 24%, −3. Inside the floor by 8 points · rank 1 → 2 of 95.
- BeyondTrust Remote Support: 25% to 27%, +2. Inside the floor by 9 points · rank 2 → 1 of 95.
- ConnectWise ScreenConnect: 2% to 4%, +2. Inside the floor by 9 points · rank 8 → 7 of 95.
- LogMeIn Rescue: 5% to 4%, −1. Inside the floor by 10 points · rank 5 → 6 of 95.
- Zoho Assist: 2% to 2%, ±0. Inside the floor by 11 points · rank 9 → 8 of 95.
- AnyDesk: 0% to 0%, ±0. Inside the floor by 11 points · rank 71 → 90 of 95.
- LogMeIn: 0% to 0%, ±0. Inside the floor by 11 points · rank 88 → 93 of 95.
- Chrome Remote Desktop: 0% to 0%, ±0. Inside the floor by 11 points · rank 86 → 95 of 95.

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.