# Remote support and remote access: what AI models recommend, November 2026

Gane Index, November 2026 Edition. Asked as "remote support tool" and as "remote desktop software", six framings each, to fourteen models with search on, on behalf of a mid-market B2B company. Added to the November 2026 Edition. Page: https://www.gane.ai/index/it/operations/remote-support-and-remote-access/2026-11

**Standing:** Splashtop Remote Support leads with 35% of first choices; verdict contested. 49 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [Splashtop Remote Support](https://www.gane.ai/index/it/vendors/splashtop-remote-support/index.md) | 35% | 8% | 59 |
| 2 | [Zoho Assist](https://www.gane.ai/index/it/vendors/zoho-assist/index.md) | 27% | 8% | 53 |
| 3 | [RustDesk](https://www.gane.ai/index/it/vendors/rustdesk/index.md) | 8% | 25% | 12 |
| 4 | [ConnectWise ScreenConnect](https://www.gane.ai/index/it/vendors/connectwise-screenconnect/index.md) | 6% | 34% | 38 |
| 5 | [TeamViewer](https://www.gane.ai/index/it/vendors/teamviewer/index.md) | 6% | 43% | 56 |
| 6 | [NinjaOne Remote](https://www.gane.ai/index/it/vendors/ninjaone-remote/index.md) | 4% | 0% | 12 |
| 7 | [Chrome Remote Desktop](https://www.gane.ai/index/it/vendors/chrome-remote-desktop/index.md) | 4% | 37% | 19 |
| 8 | [BeyondTrust Remote Support](https://www.gane.ai/index/it/vendors/beyondtrust-remote-support/index.md) | 2% | 15% | 27 |
| 13 | [AnyDesk](https://www.gane.ai/index/it/vendors/anydesk/index.md) | 0% | 31% | 49 |
| 14 | [RemotePC](https://www.gane.ai/index/it/vendors/remotepc/index.md) | 0% | 8% | 12 |
| 15 | [LogMeIn Rescue](https://www.gane.ai/index/it/vendors/logmein-rescue/index.md) | 0% | 10% | 10 |
| 79 | [LogMeIn](https://www.gane.ai/index/it/vendors/logmein/index.md) | 0% | 54% | 13 |

Rank is by share of first choices among all 84 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: no first choice
- GPT-5.4 mini: BeyondTrust Remote Support; alternatives NinjaOne Remote, Splashtop Remote Support, TeamViewer Tensor, Zoho Assist
- Gemini 3.5 Flash: ConnectWise ScreenConnect; alternatives BeyondTrust Remote Support, ScreenMeet, Splashtop Remote Support
- Perplexity Sonar: NinjaOne Remote, Splashtop Remote Support; alternatives BeyondTrust Remote Support, Zoho Assist
- Grok 4.20: Splashtop Remote Support; alternatives TeamViewer, Zoho Assist
- Mistral Small: TeamViewer, Zoho Assist; alternatives ConnectWise ScreenConnect, Splashtop Remote Support
- DeepSeek V4 Flash: Splashtop Remote Support; alternatives ConnectWise ScreenConnect, Zoho Assist
- Llama 4 Maverick: NinjaOne Remote; alternatives Action1, AirDroid Business, Atera, Datto RMM
- Qwen 3.7 Flash: Freshdesk; alternatives ConnectWise ScreenConnect, HubSpot Service Hub, Intercom, NinjaOne Remote
- Kimi K2: ConnectWise ScreenConnect; alternatives NinjaOne Remote, Splashtop Remote Support
- GLM 4.7 FlashX: Zoho Assist; alternatives ConnectWise ScreenConnect, Splashtop Remote Support
- MiniMax M2.5: Splashtop Remote Support, Zoho Assist; alternatives FixMe.IT, RemotePC
- GPT-6 Luna: Splashtop Remote Support; alternatives BeyondTrust Remote Support, TeamViewer Tensor
- Muse Glimmer 30B: ConnectWise ScreenConnect; alternatives BeyondTrust Remote Support, Freshservice, NinjaOne Remote, Zoho Assist

## Sources the answers cite

69 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- softwareadvice.com: 42 answers, 51 citations
- capterra.com: 38 answers, 62 citations
- splashtop.com: 28 answers, 56 citations
- zoho.com: 26 answers, 43 citations
- g2.com: 18 answers, 26 citations
- teamviewer.com: 16 answers, 34 citations
- screenmeet.com: 16 answers, 23 citations
- getapp.com: 16 answers, 18 citations

Pages named in the most answers:

- https://softwareadvice.com/remote-support (36 answers)
- https://capterra.com/resources/best-remote-support-software-review-analysis (27 answers)
- https://zoho.com/assist/best-remote-desktop-software.html (16 answers)
- https://spotsaas.com/blog/best-remote-access-software (12 answers)
- https://computerworld.com/article/1619135/remote-it-support-software-enterprise-buyers-guide.html (11 answers)
- https://g2.com/software/remote-support (11 answers)
- https://softwareadvice.com/help-desk/remote-desktop-comparison (11 answers)
- https://guideflow.com/blog/remote-support-software (10 answers)
- https://capterra.com/remote-support-software (8 answers)
- https://logmein.com/resources/remote-support-tool-buyers-guide (8 answers)

## Warned against

- TeamViewer: 24 of 56 labels negative. "TeamViewer's brand is now synonymous with risk—and enterprise customers increasingly block it by default to avoid reputational fallout." (Muse Glimmer 30B, negative prompt)
- AnyDesk: 15 of 49 labels negative. "Heavily exploited in refund scams and phishing campaigns (noted in CISA alerts from 2022–2023)." (Grok 4.20, negative prompt)
- ConnectWise ScreenConnect: 13 of 38 labels negative. "tools that are considered risky or have been targeted by attackers include: ... ScreenConnect (ConnectWise)" (Llama 4 Maverick, negative prompt)
- UltraViewer: 7 of 7 labels negative. "Frequently mentioned in security reports as being misused by attackers in ransomware campaigns." (Kimi K2, negative prompt)

## Movement since October 2026

Floor: 11 points of share, measured on the calibration repeat.
Same leader: Splashtop Remote Support at 35%.

- TeamViewer: 19% to 6%, −13. Cleared the floor by 2 points · rank 2 → 5 of 84.
- Splashtop Remote Support: 23% to 35%, +12. Cleared the floor by 1 point · rank 1 of 84, unchanged.
- Zoho Assist: 18% to 27%, +9. Inside the floor by 2 points · rank 3 → 2 of 84.
- RustDesk: 2% to 8%, +6. Inside the floor by 5 points · rank 9 → 3 of 84.
- NinjaOne Remote: 9% to 4%, −5. Inside the floor by 6 points · rank 5 → 6 of 84.
- RemotePC: 5% to 0%, −5. Inside the floor by 6 points · rank 6 → 14 of 84.
- ConnectWise ScreenConnect: 9% to 6%, −3. Inside the floor by 8 points · rank 4 of 84, unchanged.
- BeyondTrust Remote Support: 4% to 2%, −2. Inside the floor by 9 points · rank 7 → 8 of 84.
- Chrome Remote Desktop: 4% to 4%, ±0. Inside the floor by 11 points · rank 8 → 7 of 84.
- AnyDesk: 0% to 0%, ±0. Inside the floor by 11 points · rank 15 → 13 of 84.
- LogMeIn Rescue: 0% to 0%, ±0. Inside the floor by 11 points · rank 19 → 15 of 84.
- LogMeIn: 0% to 0%, ±0. Inside the floor by 11 points · rank 73 → 79 of 84.

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.