# Remote monitoring and management: what AI models recommend, November 2026

Gane Index, November 2026 Edition. Asked as "RMM platform" and as "remote monitoring and management tool for managed service providers", six framings each, to fourteen models with search on, on behalf of a mid-market B2B company. Page: https://www.gane.ai/index/it/operations/remote-monitoring-and-management

**Standing:** NinjaOne RMM leads with 62% of first choices; verdict clear leader. 50 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [NinjaOne RMM](https://www.gane.ai/index/it/vendors/ninjaone-rmm/index.md) | 62% | 5% | 65 |
| 2 | [Atera](https://www.gane.ai/index/it/vendors/atera/index.md) | 12% | 9% | 64 |
| 3 | [Action1](https://www.gane.ai/index/it/vendors/action1/index.md) | 10% | 0% | 24 |
| 5 | [Syncro](https://www.gane.ai/index/it/vendors/syncro/index.md) | 2% | 10% | 40 |
| 10 | [Datto RMM](https://www.gane.ai/index/it/vendors/datto-rmm/index.md) | 0% | 16% | 44 |
| 11 | [N-able N-central](https://www.gane.ai/index/it/vendors/n-able-n-central/index.md) | 0% | 9% | 22 |
| 12 | [SuperOps](https://www.gane.ai/index/it/vendors/superops/index.md) | 0% | 13% | 15 |
| 13 | [ManageEngine Endpoint Central](https://www.gane.ai/index/it/vendors/manageengine-endpoint-central/index.md) | 0% | 8% | 12 |
| 15 | [ConnectWise RMM](https://www.gane.ai/index/it/vendors/connectwise-rmm/index.md) | 0% | 30% | 27 |
| 17 | [ConnectWise Automate](https://www.gane.ai/index/it/vendors/connectwise-automate/index.md) | 0% | 32% | 22 |
| 69 | [ConnectWise ScreenConnect](https://www.gane.ai/index/it/vendors/connectwise-screenconnect/index.md) | 0% | 90% | 10 |
| 71 | [Kaseya VSA](https://www.gane.ai/index/it/vendors/kaseya-vsa/index.md) | 0% | 59% | 27 |

Rank is by share of first choices among all 71 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: LogMeIn Resolve; alternatives Atera, Datto RMM, NinjaOne RMM, Syncro
- GPT-5.4 mini: NinjaOne RMM; alternatives Atera, ConnectWise RMM, Datto RMM, N-able N-sight / N-central
- Gemini 3.5 Flash: NinjaOne RMM; alternatives Action1, Datto RMM, Microsoft Intune, N-able N-central
- Perplexity Sonar: NinjaOne RMM; alternatives Datto RMM, N-able N-central
- Grok 4.20: NinjaOne RMM; alternatives Auvik, ConnectWise Automate, Datto RMM
- Mistral Small: Atera, NinjaOne RMM; alternatives N-able
- DeepSeek V4 Flash: NinjaOne RMM; alternatives Atera, ConnectWise RMM, Datto RMM, ManageEngine Endpoint Central
- Llama 4 Maverick: NinjaOne RMM; alternatives Atera, ConnectWise RMM, Syncro
- Qwen 3.7 Flash: NinjaOne RMM; alternatives Action1, Atera, Syncro
- Kimi K2: NinjaOne RMM; alternatives Atera, Datto RMM, Syncro
- GLM 4.7 FlashX: NinjaOne RMM; alternatives Atera, ManageEngine OpManager MSP, Site24x7, SuperOps
- MiniMax M2.5: NinjaOne RMM; alternatives Atera, ConnectWise Automate, N-able N-central, SuperOps
- GPT-6 Luna: NinjaOne RMM; alternatives Atera, Microsoft Intune, N-able N-central
- Muse Glimmer 30B: NinjaOne RMM; alternatives Atera, Auvik, ConnectWise RMM, Datto RMM

## Sources the answers cite

76 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- superops.com: 26 answers, 28 citations
- ninjaone.com: 25 answers, 47 citations
- aimultiple.com: 20 answers, 23 citations
- syncrosecure.com: 20 answers, 23 citations
- kaseya.com: 20 answers, 21 citations
- reddit.com: 17 answers, 53 citations
- selecthub.com: 17 answers, 20 citations
- g2.com: 16 answers, 23 citations

Pages named in the most answers:

- https://superops.com/best-rmm-software-and-tools (24 answers)
- https://kaseya.com/blog/best-rmm-software (17 answers)
- https://channelinsider.com/channel-business/helpdesk-itsm-and-other-tools/best-msp-rmm (14 answers)
- https://aimultiple.com/rmm-software (13 answers)
- https://expertinsights.com/it-management/the-top-rmm-solutions-for-msps (13 answers)
- https://geekflare.com/guides/best-rmm-software (13 answers)
- https://sourceforge.net/software/rmm/for-mid-size-business (13 answers)
- https://deeploi.io/magazine/beste-rmm-software (12 answers)
- https://softwaretestinghelp.com/best-rmm-software (12 answers)
- https://syncrosecure.com/blog/best-rmm-software (12 answers)

## Warned against

- Kaseya VSA: 16 of 27 labels negative. "Multiple sources highlight Kaseya-related tools as something to avoid or scrutinize closely, due to a history of security vulnerabilities" (Mistral Small, negative prompt)
- ConnectWise ScreenConnect: 9 of 10 labels negative. "Microsoft Defender Experts documented zero-day exploitation of ScreenConnect in 2024-early 2025 as part of coordinated hands-on-keyboard intrusions" (Muse Glimmer 30B, negative prompt)
- SimpleHelp: 9 of 9 labels negative. "Horizon3.ai alerted SimpleHelp to three critical vulnerabilities... Microsoft Defender Experts cites the SimpleHelp case as an example of 2024-2025 RMM zero-day weaponization." (Muse Glimmer 30B, negative prompt)
- ConnectWise RMM: 8 of 27 labels negative. "treat ConnectWise RMM, Kaseya VSA, ManageEngine RMM Central, N‑able RMM, and MSP360 as "use with extreme caution" (or avoid entirely)" (GLM 4.7 FlashX, negative prompt)

## Movement since October 2026

Floor: 11 points of share, measured on the calibration repeat.
Same leader: NinjaOne RMM at 62%.

- NinjaOne RMM: 47% to 62%, +15. Cleared the floor by 4 points · rank 1 of 71, unchanged.
- Atera: 24% to 12%, −12. Cleared the floor by 1 point · rank 2 of 71, unchanged.
- Datto RMM: 6% to 0%, −6. Inside the floor by 5 points · rank 5 → 10 of 71.
- Syncro: 6% to 2%, −4. Inside the floor by 7 points · rank 4 → 5 of 71.
- Action1: 8% to 10%, +2. Inside the floor by 9 points · rank 3 of 71, unchanged.
- N-able N-central: 2% to 0%, −2. Inside the floor by 9 points · rank 6 → 11 of 71.
- SuperOps: 0% to 0%, ±0. Inside the floor by 11 points · rank 11 → 12 of 71.
- ManageEngine Endpoint Central: 0% to 0%, ±0. Inside the floor by 11 points · rank 36 → 13 of 71.
- ConnectWise RMM: 0% to 0%, ±0. Inside the floor by 11 points · rank 44 → 15 of 71.
- ConnectWise Automate: 0% to 0%, ±0. Inside the floor by 11 points · rank 12 → 17 of 71.
- ConnectWise ScreenConnect: 0% to 0%, ±0. Inside the floor by 11 points · rank 63 → 69 of 71.
- Kaseya VSA: 0% to 0%, ±0. Inside the floor by 11 points · rank 62 → 71 of 71.

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.