# Remote monitoring and management: what AI models recommend, October 2026

Gane Index, October 2026 Edition. Asked as "RMM platform" and as "remote monitoring and management tool for managed service providers", six framings each, to fourteen models with search on, on behalf of a mid-market B2B company. Page: https://www.gane.ai/index/it/operations/remote-monitoring-and-management/2026-10

This is the permanent record of the October 2026 Edition, published October 1, 2026 and superseded since. The current standing: https://www.gane.ai/index/it/operations/remote-monitoring-and-management/index.md

**Standing:** NinjaOne RMM leads with 47% of first choices; verdict clear leader. 51 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [NinjaOne RMM](https://www.gane.ai/index/it/vendors/ninjaone-rmm/index.md) | 47% | 3% | 60 |
| 2 | [Atera](https://www.gane.ai/index/it/vendors/atera/index.md) | 24% | 9% | 65 |
| 3 | [Action1](https://www.gane.ai/index/it/vendors/action1/index.md) | 8% | 10% | 10 |
| 4 | [Syncro](https://www.gane.ai/index/it/vendors/syncro/index.md) | 6% | 5% | 39 |
| 5 | [Datto RMM](https://www.gane.ai/index/it/vendors/datto-rmm/index.md) | 6% | 15% | 48 |
| 6 | [N-able N-central](https://www.gane.ai/index/it/vendors/n-able-n-central/index.md) | 2% | 22% | 23 |
| 11 | [SuperOps](https://www.gane.ai/index/it/vendors/superops/index.md) | 0% | 0% | 18 |
| 12 | [ConnectWise Automate](https://www.gane.ai/index/it/vendors/connectwise-automate/index.md) | 0% | 18% | 22 |
| 44 | [ConnectWise RMM](https://www.gane.ai/index/it/vendors/connectwise-rmm/index.md) | 0% | 42% | 26 |
| 62 | [Kaseya VSA](https://www.gane.ai/index/it/vendors/kaseya-vsa/index.md) | 0% | 55% | 31 |
| 63 | [ConnectWise ScreenConnect](https://www.gane.ai/index/it/vendors/connectwise-screenconnect/index.md) | 0% | 85% | 13 |

Rank is by share of first choices among all 63 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: NinjaOne RMM; alternatives Atera, LogMeIn Resolve, N-able N-sight, Syncro
- GPT-5.4 mini: N-able N-central; alternatives Datto RMM, Kaseya VSA, N-able N-sight
- Gemini 3.5 Flash: NinjaOne RMM; alternatives Atera, Datto RMM, N-able N-central
- Perplexity Sonar: NinjaOne RMM; alternatives Atera, Syncro
- Grok 4.20: NinjaOne RMM; alternatives Atera, Datto RMM
- Mistral Small: NinjaOne RMM; alternatives Atera, ConnectWise Automate, Datto RMM
- DeepSeek V4 Flash: NinjaOne RMM; alternatives Atera, Datto RMM, ManageEngine OpManager MSP, SuperOps
- Llama 4 Maverick: Atera; alternatives Domotz, NinjaOne RMM
- Qwen 3.7 Flash: NinjaOne RMM; alternatives ConnectWise Automate, Datto RMM
- Kimi K2: Atera, NinjaOne RMM; alternatives Datto RMM, Pulseway
- GLM 4.7 FlashX: Atera; alternatives NinjaOne RMM, Syncro
- MiniMax M2.5: Datto RMM, NinjaOne RMM; alternatives Atera, Domotz
- GPT-6 Luna: NinjaOne RMM; alternatives ConnectWise RMM, N-able N-central
- Muse Glimmer 30B: Datto RMM

## Sources the answers cite

77 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- syncrosecure.com: 41 answers, 46 citations
- ninjaone.com: 35 answers, 72 citations
- superops.com: 31 answers, 37 citations
- learn.g2.com: 28 answers, 30 citations
- connectwise.com: 27 answers, 31 citations
- atera.com: 26 answers, 34 citations
- softwaretestinghelp.com: 23 answers, 23 citations
- g2.com: 22 answers, 37 citations

Pages named in the most answers:

- https://syncrosecure.com/blog/best-rmm-software (33 answers)
- https://superops.com/best-rmm-software-and-tools (25 answers)
- https://softwaretestinghelp.com/best-rmm-software (23 answers)
- https://geekflare.com/guides/best-rmm-software (21 answers)
- https://learn.g2.com/best-rmm-software (21 answers)
- https://comparitech.com/net-admin/rmm-software-and-tools (20 answers)
- https://connectwise.com/blog/best-msp-rmm-software (20 answers)
- https://g2.com/categories/remote-monitoring-management-rmm (16 answers)
- https://growrk.com/blog/remote-maintenance-software (16 answers)
- https://screenmeet.com/blog/best-rmm-softwares-and-tools (14 answers)

## Warned against

- Kaseya VSA: 17 of 31 labels negative. "In July 2021, the REvil ransomware group exploited a zero-day vulnerability in Kaseya VSA to push ransomware to more than 1,500 organizations" (Claude Haiku 4.5, negative prompt)
- ConnectWise RMM: 11 of 26 labels negative. "Dated UI, time-consuming setup, inconsistent agent reliability... exploited zero-days in 2024-2025" (Grok 4.20, negative prompt)
- ConnectWise ScreenConnect: 11 of 13 labels negative. "CVE-2024-1709 (an authentication bypass), with the latter rated CVSS 10.0 allowing unauthenticated attackers to create admin accounts and take full control of the server" (Claude Haiku 4.5, negative prompt)
- Datto RMM: 7 of 48 labels negative. "cited in community warnings and commonly treated with caution because of the broader Kaseya/Datto ecosystem risk profile" (Llama 4 Maverick, negative prompt)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat.
Same leader: NinjaOne RMM at 47%.

- Atera: 7% to 27%, +20. Cleared the floor by 9 points · rank 4 → 2 of 59.
- Syncro: 13% to 4%, −9. Inside the floor by 2 points · rank 2 → 4 of 59.
- Action1: 11% to 7%, −4. Inside the floor by 7 points · rank 3 of 59, unchanged.
- Datto RMM: 0% to 4%, +4. Inside the floor by 7 points · rank 29 → 5 of 59.
- ConnectWise RMM: 4% to 0%, −4. Inside the floor by 7 points · rank 5 → 57 of 59.
- NinjaOne RMM: 50% to 47%, −3. Inside the floor by 8 points · rank 1 of 59, unchanged.
- N-able N-central: 0% to 2%, +2. Inside the floor by 9 points · rank 11 → 6 of 59.
- SuperOps: 2% to 0%, −2. Inside the floor by 9 points · rank 8 → 11 of 59.
- ManageEngine Endpoint Central: 2% to 0%, −2. Inside the floor by 9 points · rank 9 → 35 of 59.
- N-able N-sight: 2% to 2%, ±0. Inside the floor by 11 points · rank 10 → 8 of 59.
- ConnectWise Automate: 0% to 0%, ±0. Inside the floor by 11 points · rank 15 → 12 of 59.
- ConnectWise ScreenConnect: 0% to 0%, ±0. Inside the floor by 11 points · rank 51 → 58 of 59.

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, October 2026 Edition, www.gane.ai/index/it.