# IT documentation: what AI models recommend, November 2026

Gane Index, November 2026 Edition. Asked as "IT documentation platform" and as "IT knowledge and asset documentation tool", six framings each, to fourteen models with search on, on behalf of a mid-market B2B company. Added to the November 2026 Edition. Page: https://www.gane.ai/index/it/operations/it-documentation

**Standing:** Hudu leads with 29% of first choices; verdict contested. 56 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [Hudu](https://www.gane.ai/index/it/vendors/hudu/index.md) | 29% | 8% | 53 |
| 2 | [Confluence](https://www.gane.ai/index/it/vendors/confluence/index.md) | 21% | 18% | 73 |
| 3 | [BookStack](https://www.gane.ai/index/it/vendors/bookstack/index.md) | 18% | 10% | 30 |
| 4 | [Freshservice](https://www.gane.ai/index/it/vendors/freshservice/index.md) | 9% | 0% | 18 |
| 5 | [IT Glue](https://www.gane.ai/index/it/vendors/it-glue/index.md) | 9% | 34% | 56 |
| 6 | [Document360](https://www.gane.ai/index/it/vendors/document360/index.md) | 5% | 6% | 35 |
| 7 | [Notion](https://www.gane.ai/index/it/vendors/notion/index.md) | 2% | 32% | 41 |
| 8 | [ONES Wiki](https://www.gane.ai/index/it/vendors/ones-wiki/index.md) | 2% | 0% | 12 |
| 9 | [Docusaurus](https://www.gane.ai/index/it/vendors/docusaurus/index.md) | 2% | 18% | 11 |
| 12 | [GitBook](https://www.gane.ai/index/it/vendors/gitbook/index.md) | 0% | 15% | 33 |
| 13 | [Nuclino](https://www.gane.ai/index/it/vendors/nuclino/index.md) | 0% | 6% | 16 |
| 14 | [Slite](https://www.gane.ai/index/it/vendors/slite/index.md) | 0% | 0% | 13 |

Rank is by share of first choices among all 95 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: Confluence, Hudu; alternatives Document360, Tettra
- GPT-5.4 mini: Confluence; alternatives Document360, Guru, IT Glue
- Gemini 3.5 Flash: Hudu; alternatives Confluence, Document360, GitBook, IT Glue
- Perplexity Sonar: Hudu; alternatives Confluence, Document360, Freshservice, SharePoint
- Grok 4.20: Confluence; alternatives GitBook, Hudu, IT Glue, Notion
- Mistral Small: Confluence, Document360; alternatives Freshservice, GitBook, IT Glue, Mintlify
- DeepSeek V4 Flash: Confluence, Hudu; alternatives Document360, Notion
- Llama 4 Maverick: Confluence; alternatives Document360, Freshservice, GitBook
- Qwen 3.7 Flash: Hudu; alternatives Confluence, Guidde, Scribe
- Kimi K2: Confluence; alternatives Document360, Notion
- GLM 4.7 FlashX: Document360; alternatives Confluence, GitBook
- MiniMax M2.5: Document360; alternatives Confluence, Freshservice, GitBook, Hudu
- GPT-6 Luna: Hudu; alternatives Confluence, IT Glue, SharePoint
- Muse Glimmer 30B: Confluence; alternatives Document360, Freshservice, Notion

## Sources the answers cite

77 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- ones.com: 39 answers, 79 citations
- capterra.com: 30 answers, 43 citations
- softwareadvice.com: 27 answers, 33 citations
- kaseya.com: 19 answers, 21 citations
- ferndesk.com: 19 answers, 20 citations
- g2.com: 17 answers, 25 citations
- reddit.com: 14 answers, 37 citations
- ninjaone.com: 14 answers, 17 citations

Pages named in the most answers:

- https://softwareadvice.com/it-documentation (27 answers)
- https://capterra.com/it-documentation-software (26 answers)
- https://ferndesk.com/blog/best-it-documentation-software (19 answers)
- https://kaseya.com/blog/best-it-documentation-software (19 answers)
- https://ones.com/blog/best-documentation-software-for-tech-teams-9-platforms-compared (19 answers)
- https://aimultiple.com/it-documentation-software (13 answers)
- https://ones.com/blog/documentation-management-software-9-picks-for-growing-teams (13 answers)
- https://ninjaone.com/blog/best-it-documentation-software (11 answers)
- https://g2.com/categories/it-documentation (8 answers)
- https://mspcompared.com/best/it-documentation (8 answers)

## Warned against

- IT Glue: 19 of 56 labels negative. "Stagnant development and lack of meaningful updates in recent years; search functionality is often criticized as weak or unreliable; high pricing" (Grok 4.20, negative prompt)
- Confluence: 13 of 73 labels negative. "Generic Wikis (Confluence, Notion, MediaWiki, Dokuwiki) - Why to avoid: These are widely criticized as "considered harmful" for serious documentation" (GLM 4.7 FlashX, negative prompt)
- Notion: 13 of 41 labels negative. "the platforms to most often avoid or scrutinize heavily are: - Consumer-first note apps that get stretched into a wiki, such as Notion or similar tools" (Muse Glimmer 30B, negative prompt)
- GitBook: 5 of 33 labels negative. "severe performance problems: lagging interfaces, slow updates, and general unusability for some teams" (Grok 4.20, negative prompt)

## Movement since October 2026

Floor: 11 points of share, measured on the calibration repeat.
New leader: Confluence (17%) to Hudu (29%). Margin 8 points, within noise.

- Hudu: 17% to 29%, +12. Cleared the floor by 1 point · rank 2 → 1 of 95.
- Document360: 15% to 5%, −10. Inside the floor by 1 point · rank 3 → 6 of 95.
- Notion: 8% to 2%, −6. Inside the floor by 5 points · rank 5 → 7 of 95.
- BookStack: 13% to 18%, +5. Inside the floor by 6 points · rank 4 → 3 of 95.
- IT Glue: 4% to 9%, +5. Inside the floor by 6 points · rank 7 → 5 of 95.
- Confluence: 17% to 21%, +4. Inside the floor by 7 points · rank 1 → 2 of 95.
- ONES Wiki: 0% to 2%, +2. Inside the floor by 9 points · rank 18 → 8 of 95.
- GitBook: 2% to 0%, −2. Inside the floor by 9 points · rank 9 → 12 of 95.
- Wiki.js: 2% to 0%, −2. Inside the floor by 9 points · rank 11 → 15 of 95.
- Freshservice: 8% to 9%, +1. Inside the floor by 10 points · rank 6 → 4 of 95.
- Docusaurus: 2% to 2%, ±0. Inside the floor by 11 points · rank 10 → 9 of 95.
- Nuclino: 0% to 0%, ±0. Inside the floor by 11 points · rank 17 → 13 of 95.

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.